Laboratory Client Services Lead

Mercy Health Corporation; Janesville (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Generous paid time off

Tuition and certification reimburse

Well-being Programs

Job summary

Mercyhealth is seeking a capable Client Services/ Lab Support professional to provide comprehensive workflow support across registration, order processing, and billing activities in a laboratory setting.

The role emphasizes strong knowledge of HIS/LIS systems, accuracy in specimen handling, and effective communication with clinicians and patients to ensure compliant processing and timely results.

Qualifications

• High school diploma or equivalent is required.
• At least three years clerical or healthcare experience is required.

Responsibilities

• Proficient with Hospital Information System (HIS) and Laboratory Information System (LIS) to release orders or register patients as needed.
• Resolve unusual or unclear test orders by contacting the physician, nurse or reference laboratory and document actions taken.
• Research tests not orderable in the LIS for specimen requirements and appropriate billing information including price and CPT codes.
• Accept specimens from internal and external customers and correctly identify patients, samples and orders using two identifiers.

Education

High school diploma or equivalent

At least three years clerical or healthcare experience

Job description

Mercyhealth is seeking a capable Client Services/ Lab Support professional to provide comprehensive workflow support across registration, order processing, and billing activities in a laboratory setting.

The role emphasizes strong knowledge of HIS/LIS systems, accuracy in specimen handling, and effective communication with clinicians and patients to ensure compliant processing and timely results.