Compassionate Lab Client Services Specialist

Mercy Health; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Referral bonuses

403(b) with employer contributions

Health, dental, vision, prescription

HSAs/FSA options

Life insurance

Mental health resources

Paid time off and parental leave

Tuition assistance and professional ed

Job summary

Mercy Health is seeking a Lab Client Service Representative at St. Vincent Medical Center Medical Office Building 2. The role supports laboratory operations as a receptionist, collects blood and other specimens, and handles registration efficiently.

Responsibilities include order entry, result look-up, report generation, and answering internal and external calls in a friendly, helpful manner. Requirements include a High School Degree or GED, and medical administrative assistant experience is

Qualifications

• High School Degree or GED required or equivalent.
• Medical Administrative Assistant experience is preferred but not required.
• Ability to provide quality, error-free work in a fast-paced environment.

Responsibilities

• Greet patients and the community with excellent customer service.
• Collect specimens according to established procedures and ensure proper processing.
• Identify patients accurately and match the patient’s identity with the correct service for patient safety.
• Perform data entry and processing of specimens by labeling, centrifuging, splitting, and freezing as per test orders.
• Carry out clerical duties such as inventory checks, stocking supplies, and answering phones.
• Troubleshoot and resolve problems promptly.
• Other duties as assigned.

Skills

Customer service

Professional demeanor

Data entry

Travel to off-site locations

Education

High School Degree or GED

Job description

Mercy Health is seeking a Lab Client Service Representative at St. Vincent Medical Center Medical Office Building 2. The role supports laboratory operations as a receptionist, collects blood and other specimens, and handles registration efficiently.

Responsibilities include order entry, result look-up, report generation, and answering internal and external calls in a friendly, helpful manner. Requirements include a High School Degree or GED, and medical administrative assistant experience is