Lab Client Services Specialist

Northwestern Medicine; Winfield (IL); On-site; USD 40,000 - 56,000; Full time

Job summary

Northwestern Medicine is seeking a Client Services Representative at Central DuPage Hospital in Winfield, IL. This full-time role involves handling a variety of patient and lab support tasks, including courier dispatch, order entry, data entry, billing, and phone-based customer service.

Candidates should have a high school diploma, strong English communication and problem-solving abilities, and be comfortable with multitasking in a fast-paced environment. Bilingual applicants are preferred.

Qualifications

• High school diploma or equivalent.
• Excellent English communication, both written and spoken.
• Strong problem-solving skills and composure under stress.
• Ability to operate basic office equipment and computer systems.
• Ability to handle multiple tasks in a fast-paced environment.
• Bilingual candidates preferred.

Responsibilities

• Courier dispatch and reference lab order entry.
• Results entry, billing applications, referred test services.
• Specimen receipt, processing and distribution.
• Phone customer service and reception responsibilities.
• Investigate and resolve issues brought by clients.
• Reconcile interface issues between HealthLab and outside reference labs.
• Monitor outstanding labs and enter results into the electronic lab system.

Job description

Northwestern Medicine is seeking a Client Services Representative at Central DuPage Hospital in Winfield, IL. This full-time role involves handling a variety of patient and lab support tasks, including courier dispatch, order entry, data entry, billing, and phone-based customer service.

Candidates should have a high school diploma, strong English communication and problem-solving abilities, and be comfortable with multitasking in a fast-paced environment. Bilingual applicants are preferred.