Healthcare Client Services Specialist

Northwestern Memorial Healthcare; Winfield (IL); On-site; USD 31,000 - 42,000; Full time

Job summary

Northwestern Medicine is seeking a Client Services Representative for a full-time position at Central DuPage Hospital in Winfield. You will perform courier dispatch, reference lab activities, and patient-facing support in a fast-paced environment.

Responsibilities include lab result entry, billing application support, specimen handling, and maintaining quality assurance protocols while delivering excellent customer service to internal and external stakeholders.

Qualifications

• High school diploma or equivalent.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to operate basic office equipment and utilize proficient computer skills.

Responsibilities

• Courier dispatch and reference lab order entry.
• Phone customer service and reception.
• Monitor outstanding labs and enter results into the electronic lab system.
• Reconcile interface issues between HealthLab and outside reference labs.

Education

High school diploma or equivalent

Job description

Northwestern Medicine is seeking a Client Services Representative for a full-time position at Central DuPage Hospital in Winfield. You will perform courier dispatch, reference lab activities, and patient-facing support in a fast-paced environment.

Responsibilities include lab result entry, billing application support, specimen handling, and maintaining quality assurance protocols while delivering excellent customer service to internal and external stakeholders.