Client Services Rep-Full-time Days / Evenings

Northwestern Medicine; Winfield (IL); On-site; USD 40,000 - 56,000; Full time

Job summary

Northwestern Medicine is seeking a Client Services Representative at Central DuPage Hospital in Winfield, IL. This full-time role involves handling a variety of patient and lab support tasks, including courier dispatch, order entry, data entry, billing, and phone-based customer service.

Candidates should have a high school diploma, strong English communication and problem-solving abilities, and be comfortable with multitasking in a fast-paced environment. Bilingual applicants are preferred.

Qualifications

• High school diploma or equivalent.
• Excellent English communication, both written and spoken.
• Strong problem-solving skills and composure under stress.
• Ability to operate basic office equipment and computer systems.
• Ability to handle multiple tasks in a fast-paced environment.
• Bilingual candidates preferred.

Responsibilities

• Courier dispatch and reference lab order entry.
• Results entry, billing applications, referred test services.
• Specimen receipt, processing and distribution.
• Phone customer service and reception responsibilities.
• Investigate and resolve issues brought by clients.
• Reconcile interface issues between HealthLab and outside reference labs.
• Monitor outstanding labs and enter results into the electronic lab system.

Job description

Description

This is a full-time, 40 hours per week, position located at Central DuPage Hospital in Winfield.

Must be able to work Tuesday through Friday 11:30am - 8pm and Saturday 7:30am - 4pm.

The Client Services Representative reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Responsibilities

The Client Services Representative provides various customer service functions that support the patient care units and off-site lab customers. Responsibilities include, but are not limited to courier dispatch, reference lab order entry, results entry, billing applications, referred test services, specimen receipt, specimen quality assurance, specimen processing and distribution, and phone customer service and reception. The Client Services Representative is responsible for the full investigation of an issue that a client may bring to their attention. They are responsible for reconciling interface issues between HealthLab and outside reference labs. A large function of their daily duties is the monitoring of any outstanding labs as well as obtaining those results and entering them into the electronic lab system.

Qualifications

Minimum Requirements

Education

• High school diploma or equivalent

Behavioral Attributes

• Ability to communicate effectively in English, both verbally and in writing
• Demonstrated ability in the handling of complex issues and strong problem solving skills
• Demonstrated composure in stressful situations
• Ability to operate basic office equipment and utilize proficient computer skills
• Ability to handle multiple tasks and work in a fast paced environment

Preferred

• Bilingual

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed:

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.