Lab Client Service Specialist (Evenings 11–8)

Quest Diagnostics Incorporated; Oklahoma City (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

Quest Diagnostics Incorporated in Oklahoma City is seeking a Customer Service Associate to report laboratory results to clients via phone, fax, and mail. The role requires documenting call history in patient files and maintaining records, with responsibilities extending to resolving routine client issues.

The position emphasizes English communication, basic office skills, and teamwork. Applicants should be able to work with established protocols and participate in quality improvement activities

Qualifications

• Must communicate in English both verbally and in writing.
• Must be able to operate basic office equipment and have general computer knowledge.

Responsibilities

• Contact customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
• Document reporting or call history in the patient file and maintain appropriate records.
• Contact clients to resolve routine matters related to patient testing and result reporting.
• Use established protocols for reporting client concerns.
• Escalate complex client issues to the appropriate individual/department.
• Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required.

Skills

Customer service

English proficiency

Typing skills

General computer knowledge

Education

High School diploma or equivalent

Tools

MS Office

Job description

Quest Diagnostics Incorporated in Oklahoma City is seeking a Customer Service Associate to report laboratory results to clients via phone, fax, and mail. The role requires documenting call history in patient files and maintaining records, with responsibilities extending to resolving routine client issues.

The position emphasizes English communication, basic office skills, and teamwork. Applicants should be able to work with established protocols and participate in quality improvement activities