Lab Client Services Rep I — Results & Support

QUEST DIAGNOSTICS INC; Oklahoma City (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

Diagnostic Laboratory of Oklahoma (DLO) in Oklahoma City is seeking a customer-service focused team member to report lab results to clients, document interactions, and maintain accurate records.

The role requires English proficiency, basic computer skills, reliable punctuality, and the ability to work under pressure. Evening, night, and weekend shifts may be required to meet client needs.

Qualifications

• Must be able to operate basic office equipment, have general computer knowledge and basic typing ability.
• Must be able to communicate in English both verbally and in writing.
• Must be confident, self-motivated and be able to work unsupervised.
• Requires professionalism in appearance, actions, and attitude.
• Requires teamwork, collaboration, and strict attention to detail.

Responsibilities

• Contact customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
• Document reporting or call history in the patient file and maintain appropriate records.
• Contact the clients to resolve routine matters related to patient testing and result reporting.
• Use established protocols for reporting client concerns.
• Escalate complex client issues to the appropriate individual/department.
• Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required to meet the client’s requirements.

Skills

Customer service

English communication

Time management

Teamwork

Attention to detail

Education

High School diploma or equivalent

Tools

Office software

Job description

Diagnostic Laboratory of Oklahoma (DLO) in Oklahoma City is seeking a customer-service focused team member to report lab results to clients, document interactions, and maintain accurate records.

The role requires English proficiency, basic computer skills, reliable punctuality, and the ability to work under pressure. Evening, night, and weekend shifts may be required to meet client needs.