Lab Client Services Rep I – Patient Results & Support

Quest Diagnostics; Oklahoma City (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

Quest Diagnostics is seeking a quality-focused team member for our Diagnostic Laboratory of Oklahoma location in Oklahoma City. This role supports client communications, reports laboratory results, and maintains accurate records through standard protocols.

The position emphasizes professional behavior, reliability, and the ability to work under stress while collaborating with colleagues to meet patient testing needs and improve service quality.

Qualifications

• Must be able to operate basic office equipment and have general computer knowledge.
• Must have demonstrative customer service skills.
• Must communicate in English verbally and in writing.
• Must be confident, self-motivated and able to work unsupervised.
• Must maintain professionalism under heavy workloads and stress.
• Requires teamwork, collaboration and strict attention to detail.
• Must be dependable, punctual and demonstrate integrity and commitment to company values.
• Must achieve and maintain department-specific metrics.

Responsibilities

• Contact customers by phone, fax, and mail or as directed to report laboratory results using established protocols.
• Document reporting or call history in the patient file and maintain records.
• Contact clients to resolve routine matters related to patient testing and results.
• Use established protocols for reporting client concerns.
• Escalate complex client issues to the appropriate person/department.
• Provide input on quality improvement opportunities to Supervisor and provide clerical support.

Skills

Customer service skills

English communication

Teamwork

Punctuality

Attention to detail

Education

High School diploma or equivalent

Job description

Quest Diagnostics is seeking a quality-focused team member for our Diagnostic Laboratory of Oklahoma location in Oklahoma City. This role supports client communications, reports laboratory results, and maintains accurate records through standard protocols.

The position emphasizes professional behavior, reliability, and the ability to work under stress while collaborating with colleagues to meet patient testing needs and improve service quality.