DLO Client Service Rep I

QUEST DIAGNOSTICS INC; Oklahoma City (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

Diagnostic Laboratory of Oklahoma (DLO) in Oklahoma City is seeking a customer-service focused team member to report lab results to clients, document interactions, and maintain accurate records.

The role requires English proficiency, basic computer skills, reliable punctuality, and the ability to work under pressure. Evening, night, and weekend shifts may be required to meet client needs.

Qualifications

• Must be able to operate basic office equipment, have general computer knowledge and basic typing ability.
• Must be able to communicate in English both verbally and in writing.
• Must be confident, self-motivated and be able to work unsupervised.
• Requires professionalism in appearance, actions, and attitude.
• Requires teamwork, collaboration, and strict attention to detail.

Responsibilities

• Contact customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
• Document reporting or call history in the patient file and maintain appropriate records.
• Contact the clients to resolve routine matters related to patient testing and result reporting.
• Use established protocols for reporting client concerns.
• Escalate complex client issues to the appropriate individual/department.
• Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required to meet the client’s requirements.

Skills

Customer service

English communication

Time management

Teamwork

Attention to detail

Education

High School diploma or equivalent

Tools

Office software

Job description

Job Description

Diagnostic Laboratory of Oklahoma (DLO)

Location: Oklahoma City, OK

Hours: Monday-Friday 9am-6pm

Essential Functions

• Report to work on time and prepared for each scheduled shift
• Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities
• Maintain a positive, professional, and supportive attitude throughout the workday
• Work collaboratively as a team member and contribute to a respectful, productive work environment

Responsibilities

• Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
• Document reporting or call history in the patient file and maintain appropriate records.
• Contact the clients to resolve routine matters related to patient testing and result reporting.
• Use established protocols for reporting client concerns.
• Escalate complex client issues to the appropriate individual/department.
• Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required to meet the client’s requirements.

Qualifications

Required Knowledge

• Must be able to operate basic office equipment, have generalcomputer knowledge and basic typing ability. Must have demonstrative customer service skills.
• Must be able to communicate in English both verbally and in writing.
• Must be confident, self-motivated and be able to work unsupervised. Requires professionalism in appearance, actions, and attitude.
• Must be able to maintain professionalism in times of heavy workloads and stress.
• Requires teamwork, collaboration, and strict attention to detail.Must be dependable, punctual, and demonstrate integrity and commitment to company values.
• Must be ableto achieve and maintain department specific metrics

Required Experience

Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service experience in a call center environment preferred.

Special Requirements

Must be available for any shift, including nights, weekends, and some Holidays as needed. Overtime as required by business needs.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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