Lab Automation System Support Engineer (Remote Diagnostics)

BD

Glencoe (KY)

On-site

USD 37,000 - 59,000

Full time

14 days+

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Job summary

BD is seeking a System Support Engineer within the Water Technical Service and Support Organization to deliver high-level technical advice, troubleshooting, and remote diagnostics for Waters products and Kiestra equipment.

Based in USA (Sparks, MD) you will join a team of engineers providing 24/7 support, coordinating with multiple functions, and ensuring compliance with FDA/ISO documentation while maintaining PHI/HIPAA privacy and security.

Qualifications

Bachelor’s degree or equivalent experience in electronics/computers engineering.
Experience troubleshooting customer workflows and instrument complaints.
Strong customer service, technical writing, and multi-threaded communication.

Responsibilities

Provide prompt responses to inquiries via phone and written follow-up.
Remote diagnostics for automated lab track systems and instruments.
Document complaints per FDA/ISO requirements.
Coordinate with Quality, R&D, Marketing, Sales, and Engineering for timely resolution.
Support 24/7 technical service with on-call coverage.
Maintain PHI/HIPAA privacy and security.
Troubleshoot hardware and software issues and upgrade systems.