Lab Account Management Manager - Revenue Growth

Pace Analytical Services; Sacramento (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salaries

Medical

Dental vision

401K retirement savings plan (100% VET

Life

Disability

HSA

Wellness program

Tuition reimbursement

Employee Assistance program

Paid time off for holiday

Job summary

Pace Analytical Services is seeking a senior account management leader to drive programs, pricing strategy, and revenue growth for laboratory offerings. You will supervise staff, build client relationships, and guide cross-functional teams to deliver high-impact results.

Applicants should have a business-focused degree and 5+ years of sales with managerial experience, ready to operate in a California-based setting with a strong emphasis on performance metrics and compliance.

Qualifications

• Bachelor's degree in business administration, chemistry, operations, or a closely related field; AND five (5) years of progressive sales experience, including two (2) years of managerial experience; OR an equivalent combination of education, training and experience.

Responsibilities

• Manages staff including hiring, training, development and engagement of self and team members, evaluating performance, providing compensation recommendations, and performance management.
• Generates new business, increases wallet share, implements price increases and manages the application of surcharges to grow revenue for laboratory/service offering.
• Manages implementation and oversight of account management programs to achieve desired sales and operational results, aligns leadership and resources required, and ensure effective administration.
• Provides input and advice regarding developing and aligning strategies and programs to manage the account management programs, policies and procedures for the team.
• Manages and participates in operational, service, and account management reviews; assists with ensuring account management compliance with federal, state, local, and institutional standards, regulations and policies regarding fair practices to management staff in the handling of area related issues.
• Provides observations and recommendations to leadership for improvement of the organization's policies, procedures and practices on account management matters.
• Manages expectations of leaders, managers, staff and operations, facilitates communication on customer needs and business requirements, and establishes performance metrics.
• Resolves escalated, technical or sensitive account management problems or conflicts; works with internal groups or external agencies as needed and oversees the successful resolution.
• Manages the group or area budget including allocating resources and approving expenditures under control.
• Oversees or participates in special projects by identifying company, department, customer or service issues and priorities; communicates and coordinates and evaluates results.
• Maintains currency of account management regulations, industry trends, current practices, new developments, applicable laws, and related legislation.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Skills

Account management

Staff supervision

Customer service

Budgeting

Communication

Project management

Education

Bachelor's degree in business administration, chemistry, operations, or closely related field

Five years of progressive sales experience, including two years of managerial experience

Job description

Pace Analytical Services is seeking a senior account management leader to drive programs, pricing strategy, and revenue growth for laboratory offerings. You will supervise staff, build client relationships, and guide cross-functional teams to deliver high-impact results.

Applicants should have a business-focused degree and 5+ years of sales with managerial experience, ready to operate in a California-based setting with a strong emphasis on performance metrics and compliance.