L3 IT Support Engineer - Data Center Ops

Gcs-Recruitment-Specialists

Fort Myers (FL)

On-site

USD 30,000 - 47,000

Full time

6 days ago

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Job summary

Gcs-Recruitment-Specialists is seeking an L3 IT Support Engineer to support critical infrastructure and hardware operations across facilities in the Fort Myers area. This hands-on role involves deploying hardware, diagnosing connectivity issues, and following SOPs in a live, mission-critical environment alongside the client’s site teams.

Required qualifications include 1 year in data center or live-site environments, Windows 11, Linux CLI, and experience with fiber/structured cabling.

Qualifications

1 year of hands-on experience in data center or live-site environments.
Experience building, imaging, and deploying hardware at scale.
Strong knowledge of computer hardware and peripherals.
Understanding of Layer 1 and Layer 2 networking.
Experience with structured cabling and fiber optics.
Windows 11 experience.
Familiarity with Linux command-line.
Ability to follow SOPs.
Strong troubleshooting and problem-solving skills.

Responsibilities

Build, image, configure, and deploy hardware equipment across facilities.
Provide support for devices, peripherals, and connectivity-related issues.
Perform Layer 1 and Layer 2 troubleshooting, including cabling, patching, and port diagnostics.
Install and support fiber cabling, structured cabling, and rack-and-stack activities.
Execute change management tasks following SOPs.
Respond to technical incidents within a live operational environment.
Escalate issues when problems fall outside documented procedures.
Manage tickets through enterprise ticketing systems.
Support new team members and contribute to continuous improvements.