Senior L3 IT Support Engineer — Data Center Ops

Gcs-Recruitment-Specialists; Jacksonville (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Gcs-Recruitment-Specialists is seeking an L3 IT Support Engineer to support critical infrastructure and hardware operations across multiple Operations facilities in Jacksonville. This hands-on role involves deploying hardware, troubleshooting connectivity, executing procedures, and maintaining service quality in a live, mission-critical environment.

As part of a staff augmentation program, you will work with Amazon site teams to provide onsite technical support during peak periods.

Qualifications

• Hands-on experience in a data center, critical facility, field service, infrastructure, or live-site environment.
• Experience building, imaging, and deploying hardware at scale.
• Strong understanding of computer hardware and peripheral devices.

Responsibilities

• Build, image, configure, and deploy hardware across facilities.
• Provide support for devices, peripherals, and connectivity issues.
• Troubleshoot Layer 1 and Layer 2, including cabling and diagnostics.
• Install and support fiber cabling, structured cabling, and rack-and-stack.
• Execute change management tasks per SOPs.

Skills

Data center experience

Hardware deployment

Networking L1/L2

Windows 11

Linux CLI

Ticketing systems

SOP adherence

Job description

Gcs-Recruitment-Specialists is seeking an L3 IT Support Engineer to support critical infrastructure and hardware operations across multiple Operations facilities in Jacksonville. This hands-on role involves deploying hardware, troubleshooting connectivity, executing procedures, and maintaining service quality in a live, mission-critical environment.

As part of a staff augmentation program, you will work with Amazon site teams to provide onsite technical support during peak periods.