Senior L3 IT Support Engineer – Data Center & Hardware

GCS Recruitment; Georgia; On-site; USD 39,000 - 55,000; Full time

Job summary

GCS Recruitment is seeking an L3 IT Support Engineer to support critical infrastructure and hardware operations across multiple Operations facilities. This hands-on role operates in a live, mission-critical environment, handling hardware deployments, connectivity troubleshooting, and maintaining site infrastructure excellence.

As part of staff augmentation, technicians will work alongside Amazon's existing site teams to provide onsite IT support during peak periods, building and imaging

Qualifications

• At least 1 year hands-on experience in data center or live-site environments.
• Experience building, imaging, and deploying hardware at scale.
• Strong hardware knowledge and understanding of Layer 1/2 networking.
• Windows 11 familiarity; proficient with Linux command-line environments.

Responsibilities

• Build, image, configure, and deploy hardware across facilities.
• Provide support for devices, peripherals, and connectivity-related issues.
• Perform Layer 1 and Layer 2 troubleshooting, including cabling, patching, and port diagnostics.
• Install and support fiber cabling, structured cabling, and rack-and-stack activities.
• Execute change management tasks and SOPs.
• Respond to technical incidents and emergent events within a live environment.
• Escalate issues when outside documented procedures.
• Manage and update tickets through enterprise ticketing systems.
• Support new team members and contribute to continuous improvement initiatives.

Skills

Hardware rollout

L1/L2 networking

Windows 11

Linux CLI

Fiber & cabling

Troubleshooting

Ticketing systems

On-site support

Documentation

CompTIA A+

Tools

ServiceNow

Job description

GCS Recruitment is seeking an L3 IT Support Engineer to support critical infrastructure and hardware operations across multiple Operations facilities. This hands-on role operates in a live, mission-critical environment, handling hardware deployments, connectivity troubleshooting, and maintaining site infrastructure excellence.

As part of staff augmentation, technicians will work alongside Amazon's existing site teams to provide onsite IT support during peak periods, building and imaging