L2 Deskside & Data Center Support Engineer

Brave; City of Rensselaer (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Brave is seeking an experienced Level 2 Deskside Support Engineer to deliver onsite end-user computing and Data Center support in Rensselaer, NY. You will handle L2 incidents, support VIP users, and manage assets and service activities across IT infrastructure.

The role requires hands-on experience with Active Directory, DNS/DHCP, network troubleshooting, and Audio/Video conference-room support. Strong communication and ITIL-aligned practices are essential.

Qualifications

• L2 Deskside/Desktop/EUC support experience.
• Experience with enterprise Data Center activities.
• Strong knowledge of Active Directory, DNS and DHCP.
• Troubleshoot LAN, WAN and Wi-Fi networks.
• Hardware troubleshooting for desktops, laptops and peripherals.
• Experience with ITSM processes and ITIL practices.
• Audio/Video and conference-room support experience.
• VIP/executive user support experience.
• IT asset and inventory management knowledge.
• MDM/mobile-device support experience.
• Excellent verbal and written communication skills.

Responsibilities

• Provide on-site end-user computing and Data Center support.
• Resolve L2 incidents and service requests with VIP users in mind.
• Support and troubleshoot Active Directory, DNS and DHCP.
• Diagnose LAN, WAN and Wi-Fi connectivity issues.
• Troubleshoot desktops, laptops, printers, scanners and peripherals.
• Support hardware and software-related incidents and service requests.
• Provide Audio/Video and conference-room support.
• Coordinate with infrastructure, network and Data Center teams.
• Maintain accurate incident, asset and service activity records.
• Support ITSM tooling for incident, request and change management.

Skills

L2 Deskside / EUC Support

Data Center support

Active Directory / DNS / DHCP

LAN / WAN / Wi-Fi troubleshooting

Hardware troubleshooting

ITSM processes

ITIL practices

Audio/Video / conference-room support

VIP / executive support

IT asset / inventory management

MDM / mobile-device support

Customer service / communication

Tools

ITSM tools

MDM

Job description

Brave is seeking an experienced Level 2 Deskside Support Engineer to deliver onsite end-user computing and Data Center support in Rensselaer, NY. You will handle L2 incidents, support VIP users, and manage assets and service activities across IT infrastructure.

The role requires hands-on experience with Active Directory, DNS/DHCP, network troubleshooting, and Audio/Video conference-room support. Strong communication and ITIL-aligned practices are essential.