L2 Deskside Support Engineer – Data Center Support

Brave; City of Rensselaer (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Brave is seeking an experienced Level 2 Deskside Support Engineer to deliver onsite end-user computing and Data Center support in Rensselaer, NY. You will handle L2 incidents, support VIP users, and manage assets and service activities across IT infrastructure.

The role requires hands-on experience with Active Directory, DNS/DHCP, network troubleshooting, and Audio/Video conference-room support. Strong communication and ITIL-aligned practices are essential.

Qualifications

• L2 Deskside/Desktop/EUC support experience.
• Experience with enterprise Data Center activities.
• Strong knowledge of Active Directory, DNS and DHCP.
• Troubleshoot LAN, WAN and Wi-Fi networks.
• Hardware troubleshooting for desktops, laptops and peripherals.
• Experience with ITSM processes and ITIL practices.
• Audio/Video and conference-room support experience.
• VIP/executive user support experience.
• IT asset and inventory management knowledge.
• MDM/mobile-device support experience.
• Excellent verbal and written communication skills.

Responsibilities

• Provide on-site end-user computing and Data Center support.
• Resolve L2 incidents and service requests with VIP users in mind.
• Support and troubleshoot Active Directory, DNS and DHCP.
• Diagnose LAN, WAN and Wi-Fi connectivity issues.
• Troubleshoot desktops, laptops, printers, scanners and peripherals.
• Support hardware and software-related incidents and service requests.
• Provide Audio/Video and conference-room support.
• Coordinate with infrastructure, network and Data Center teams.
• Maintain accurate incident, asset and service activity records.
• Support ITSM tooling for incident, request and change management.

Skills

L2 Deskside / EUC Support

Data Center support

Active Directory / DNS / DHCP

LAN / WAN / Wi-Fi troubleshooting

Hardware troubleshooting

ITSM processes

ITIL practices

Audio/Video / conference-room support

VIP / executive support

IT asset / inventory management

MDM / mobile-device support

Customer service / communication

Tools

ITSM tools

MDM

Job description

About the Role

We are looking for an experiencedLevel 2 Deskside Support Engineer to provide onsite end-user computing and Data Center support in Rensselaer, New York.

The role requires hands-on experience supporting enterprise users, infrastructure services, network connectivity, hardware/peripherals, conference rooms and IT service-management processes.

The successful candidate should be comfortable independently handling L2 incidents and service requests while providing high-quality support to end users, including VIP users.

Key Responsibilities

• Perform Data Center-related support activities.
• Support and troubleshoot Active Directory, DNS and DHCP.
• Diagnose and resolve LAN, WAN and Wi-Fi connectivity issues.
• Troubleshoot desktops, laptops, printers, scanners and other peripherals.
• Support hardware and software-related incidents and service requests.
• Provide Audio/Video and conference-room support.
• Support VIP and executive users.
• Manage IT assets, inventory and associated documentation.
• Work with ITSM tools for incident, request and change-management activities.
• Monitor and support SLA tracking and reporting.
• Follow established ITIL processes and procedures.
• Coordinate with infrastructure, network and Data Center teams for issue resolution.
• Maintain accurate records of incidents, assets and service activities.

Required Skills & Experience

• Hands-on experience in L2 Deskside / Desktop / EUC Support.
• Experience supporting enterprise Data Center activities.
• Strong knowledge of Active Directory, DNS and DHCP.
• Experience troubleshooting LAN, WAN and Wi-Fi networks.
• Hands-on hardware troubleshooting across desktops, laptops and peripherals.
• Experience with ITSM tools and processes.
• Understanding of ITIL practices.
• Experience with Audio/Video and conference-room support.
• Experience supporting printers, scanners and related office equipment.
• Knowledge of IT asset and inventory management.
• Experience supporting VIP / executive users.
• Experience with MDM / mobile-device support.
• Strong troubleshooting and customer-service skills.
• Good verbal and written communication skills.

Preferred Background

Candidates with previous experience supporting enterprise onsite environments, Data Centers, corporate users or large-scale EUC environments will be preferred.