L2 Desktop Support Technician – VIP & On-Site

Gr8ttek; Princeton (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

Gr8ttek is seeking an L2 Deskside Support Technician to provide on-site, second-level IT support at customer locations. You will troubleshoot hardware, software, and network issues across Windows, Mac, and iOS devices, and work with imaging and enterprise tools to keep end-user devices operating smoothly.

The role emphasizes delivering exceptional customer service, professional communication, and collaboration with remote engineering teams.

Qualifications

• 5–7 years of IT support experience.
• Hardware/software troubleshooting with OEMs.
• Experience with Zebra printers/scanners and remote tools.
• Knowledge of SCCM, Citrix, and workspace management platforms.
• Certifications like CompTIA A+, MCP/MCSE are a plus, not mandatory.
• Excellent verbal and written communication; customer-focused mindset.

Responsibilities

• Provide hands-on on-site support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot incidents related to networks and computing devices; escalate as needed.
• Support remote engineering teams in software distribution, imaging, and workspace security.
• Deliver priority services for executive and VIP users.
• Maintain accurate documentation in ServiceNow and contribute to reporting.
• IMAC and break-fix activities; preventative maintenance following SME guidance.

Skills

Customer-focused mindset

Problem-solving

Strong communication

Punctual and professional

Team collaboration

Education

CompTIA A+

MCP/MCSE certs

Tools

ServiceNow

LogMeIn

Intune

Active Directory

SCCM

Citrix

Nexthink

Zscaler

VPN

Job description

Gr8ttek is seeking an L2 Deskside Support Technician to provide on-site, second-level IT support at customer locations. You will troubleshoot hardware, software, and network issues across Windows, Mac, and iOS devices, and work with imaging and enterprise tools to keep end-user devices operating smoothly.

The role emphasizes delivering exceptional customer service, professional communication, and collaboration with remote engineering teams.