L1 Help Desk

TEKsystems; Sierra Vista (AZ); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Critical Illness

Accident & Hospital 401(k)

Retirement Plan Pre-tax & Roth post‑tx

Life Insurance

Short & Long-term Disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking a Help Desk Support Technician for a fully onsite contract role in Sierra Vista, AZ. The position handles Tier 1 incidents and requests across a large enterprise service desk in the defense sector, supporting hardware, software, and network access.

The role emphasizes customer service and teamwork. Responsibilities include telephone and self-service ticket support, basic diagnostics, and documentation of interactions.

Qualifications

• Help desk support experience is required.
• Strong customer service and communication skills.
• Familiarity with Windows 10 and Active Directory is preferred.

Responsibilities

• Resolve Tier 1 technical issues via phone or self-service ticket.
• Answer basic questions about installation, operation, configuration, and usage of assigned products.
• Apply basic diagnostic techniques to identify problems and suggest solutions for common failures.
• Escalate complex problems to higher tiers as needed.
• Document all customer interactions in the ticketing system.

Skills

Help desk support

Help desk

Troubleshooting

Customer service

Service desk

Windows 10

Active directory

Job description

WE CAN SPONSOR A CLEARANCE FOR THIS ROLE

Description

Our team is seeking a qualified help desk Support technicians to support one of the largest, most collaborative enterprise service desks in the defense space.

Under The Army Enterprise Service Desk, The System Support Function Handles Incidents And Requests From Mission Partners Anywhere On The Globe.

You Will

• Resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to higher tiers as required.
• Documents all customer interactions within a ticketing system.

Skills

Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Windows 10, Active directory

Top Skills Details

Help desk support,Help desk,Troubleshooting,Customer service,Service desk,Windows 10,Active directory

Additional Skills & Qualifications

• Past DOD experience will be a plus.
• Communication, ability to work well with a team will be very important for this position.
• Intellectual curiosity, agents who come in wanting to learn will prosper
• Transitioning veterans and Military spouses have had tremendous success in the organization.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Sierra Vista, AZ.

Pay And Benefits

The pay range for this position is $27.53 - $27.53/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident, and Hospital 401(k)
• Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 3, 2026.

Workplace Type

This is a fully onsite position in Sierra Vista,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.