Service Desk Analyst

TEKsystems; North Prairie (WI); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

Time Off/Leave

Job summary

TEKsystems is seeking a Help Desk Technician 1 to support hardware and software, maintain client environment, and manage end-user issues. The role includes configuring devices, upgrading software, asset tracking, and basic training. On-site North Prairie, WI, with occasional travel.

The candidate will handle tickets, respond via phone, remote or in person, and collaborate with IT managers and India office as needed. This is a contract position.

Qualifications

• Associates degree in computer science, Information Technology or related field.
• 1+ years of experience in IT support, Computer Programmer, Software Developer or Network Admin.
• IT certifications or related degree are beneficial.

Responsibilities

• Manage help desk tickets and provide solutions for technical issues.
• Respond to calls, emails, texts and provide remote or on-site support.
• Maintain knowledgebase documentation and create training manuals.
• Coordinate with outside vendors; travel up to 25% for on-site work.
• Provide remote support to the India office as required.
• Administer Active Directory password resets and general maintenance.
• Move hardware as needed and perform basic software troubleshooting.

Skills

Interpersonal skills

Customer service

Problem-solving

Communication

Diagnostic skills

Teamwork & leadership

Learning new tech

Working under pressure

Education

Associates degree in computer science / IT

IT certifications beneficial

Job description

Description

JOB SUMMARY

The Help Desk Technician 1 is primarily responsible for supporting hardware and various software applications. In this role, incumbent will provide maintenance of the client environment by analyzing requirements, resolving problems, installing hardware and software, and escalating tickets to higher level technician when needed. Incumbent will be responsible for administration and support of the companys computers, mobile device, scanners, phones, and printers. Some tasks include end user support, asset tracking, hardware recycling, performing computer maintenance, software and hardware upgrades, and configuration changes.

As the first point of contact you will respond by phone, remotely or in person. Asking questions to determine how to best solve the employees problem(s) using resources and technical knowledge.

KEY RESPONSIBILITIES

• Managing help desk tickets
• Maintains knowledgebase documentation
• Providing solutions and advice on technical issues
• Creating manuals for technical training
• Responding to texts, emails and calls on technical issues
• Performing other duties assigned by the IT Manager in an orderly and efficient manner
• Coordinates and works with outside vendors on projects as required
• Must be able to travel 25% plus of time
• Move hardware as required
• Troubleshoot basic software issues
• Provide remote support to India office when required
• Active Directory password resets and maintenance
• Provide basic software training in various Applications

Additional Skills & Qualifications

REQUIREMENTS FOR EFFECTIVE PERFORMANCE

• Excellent interpersonal and customer service skills
• Strong problem-solving and critical thinking skills
• Excellent communication, including writing, speaking and active listening
• Ability to quickly diagnose and resolve technical issues
• Exceptional teamwork and leadership skills to help other technical support workers
• Ability to learn new technologies and implement them
• Ability to work under pressure with minimal supervision

SKILLS/ABILITIES/SPECIFICATIONS

• Associates degree in computer science, Information Technology and/or another related field and/or 1+ years of experience as a Computer Programmer, IT Support Technician, Software Developer or Network Systems Administrator.
• Certification(s) or degree in Information Technology related field are beneficial

Job Type & Location

This is a Contract position based out of North Prairie, WI.

Pay And Benefits

The pay range for this position is $17.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life &AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of North Prairie, WI.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in North Prairie,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.