IT Support Technician

TEKsystems; Nashville (TN); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Health Spending Account

Disability insurance

Paid time off

Job summary

TEKsystems in Nashville, TN is seeking an End User Services Support technician to deliver top-tier IT assistance to a healthcare client. You will diagnose and resolve common issues, support Windows and Mac, and maintain strong relationships with internal clients and VIPs in a fast-paced environment.

You will handle tickets via Remedyforce or similar systems, communicate clearly, and escalate complex problems when needed.

Qualifications

• Basic understanding of Windows and Mac operating systems.
• Familiar with common office applications (M365, Adobe).
• Troubleshoot hardware (laptops, monitors, routers, headsets).
• Use Remote Desktop tools (BeyondTrust/Bomgar).
• Clear verbal communication and professional tone.
• Demonstrate empathy and strong relationship skills.
• Explain technical issues to non-technical users clearly.
• Write concise emails, tickets and documentation.
• Diagnose and resolve common technical issues.
• Remain patient and approachable, escalate when needed.
• Manage multiple requests with good time management.
• Experience with ticketing systems (Remedyforce or similar).

Responsibilities

• Provide end-user IT support to internal clients and VIPs in a fast-paced environment.
• Diagnose and resolve Windows, Mac, and peripheral hardware issues.
• Troubleshoot software (M365, Adobe) and network connectivity basics.
• Operate remote desktop tools and document resolutions clearly.

Skills

Windows basics

Mac basics

Office apps

Hardware troubleshooting

Remote desktop

Verbal communication

Written communication

Ticketing systems

Customer service

Tools

Remedyforce

Job description

Description

The healthcare client is looking for an End User Services Support technician with a strong, proven technical background and experience working in a fast-paced environment. Our End User Services technicians are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortable under pressure and deliver on tight deadlines. The ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members. S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs.

• Basic understanding of Windows and Mac operating systems


• Familiarity with common office applications (e.g., M365 apps, Adobe, Internet browsers)


• Familiarity with troubleshooting hardware (e.g., laptops, monitors, routers, audio headsets)


• Ability to use Remote Desktop tools (we use BeyondTrust a.k.a. Bomgar)


• Clear and concise verbal communication


• Professional and empathetic tone


• Ability to explain technical issues to non-technical users


• Good writing skills for emails, tickets, and documentation


• Ability to diagnose and resolve common technical issues


• Patient and approachable demeanor


• Ability to elevate issues to higher tiers when necessary


• Good time management skills to handle multiple requests


• Experience with ticketing systems (we use Remedyforce but most systems are familiar)

Skills

Willingness to take on additional responsibilities as needed

support, troubleshooting, windows, desktop, help desk, deployment, help desk support, service desk, technical support, phone support, ticketing system, Active directory, Customer service, Hardware, Imaging, Office 365

Additional Skills & Qualifications

The ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members. S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs. Personality goes a long way with this team, they are looking for team players who are reliable.

Job Type & Location

This is a Contract to Hire position based out of Nashville, TN.

Pay And Benefits

The pay range for this position is $25.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Nashville, TN.

Application Deadline

This position is anticipated to close on Oct 25, 2026.

Workplace Type

This is a fully onsite position in Nashville,TN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.