IT Helpdesk Analyst

TEKsystems; Oshkosh (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Job summary

TEKsystems in Oshkosh, WI seeks a Help Desk Analyst to provide frontline IT support for end users in a fast-paced environment. You will handle incidents via phone, email, chat, and ServiceNow, assisting with Microsoft 365 issues, AD user accounts, and routine hardware problems.

Collaboration with IT teams and participation in migrations are key parts of the role. The ideal candidate will have 1+ year of Help Desk experience, strong customer service skills, and excellent communication abilities,

Qualifications

• 1+ years of Help Desk, Service Desk, Technical Support, or related IT support experience.
• Basic understanding of Microsoft 365 administration and end-user support.
• Experience working with or supporting Active Directory user accounts.
• Familiarity with ticketing systems such as ServiceNow.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Strong customer service focus with the ability to support users of varying technical skill levels.
• Ability to prioritize multiple requests in a fast-paced environment.

Responsibilities

• Provide first-line technical support via phone, email, chat, and ticketing systems.
• Respond to and resolve incidents and service requests logged through ServiceNow.
• Troubleshoot Microsoft 365 issues, including Outlook, Teams, OneDrive, and other Office applications.
• Perform user account administration within Active Directory, including password resets, account unlocks, and group membership management.
• Process and fulfill user access requests while maintaining security and compliance standards.
• Support hardware and software break/fix issues for desktops, laptops, and peripherals.
• Troubleshoot connectivity, login, and application-related issues.
• Provide support for SAP-related incidents and elevate complex issues when necessary.
• Accurately document troubleshooting steps, resolutions, and ticket updates within ServiceNow.
• Follow established support procedures, service level agreements (SLAs), and escalation paths.
• Collaborate with infrastructure, application, and security teams to resolve issues efficiently.
• Assist users during ongoing Microsoft 365 migrations and technology transformation initiatives.

Skills

Help Desk

Customer service

Microsoft 365

Active Directory

Troubleshooting

Communication

Tools

ServiceNow

Windows OS

Job description

Position Overview

We are seeking a motivated Help Desk Analyst to join our IT support team and provide exceptional technical assistance to end users in a fast-paced enterprise environment. This is an excellent opportunity for an entry-level IT professional looking to gain hands-on experience supporting a global organization while developing skills across Microsoft technologies, identity management, and enterprise applications.

Key Responsibilities

• Provide first-line technical support via phone, email, chat, and ticketing systems.
• Respond to and resolve incidents and service requests logged through ServiceNow.
• Troubleshoot Microsoft 365 issues, including Outlook, Teams, OneDrive, and other Office applications.
• Perform user account administration within Active Directory, including password resets, account unlocks, and group membership management.
• Process and fulfill user access requests while maintaining security and compliance standards.
• Support hardware and software break/fix issues for desktops, laptops, and peripherals.
• Troubleshoot connectivity, login, and application-related issues.
• Provide support for SAP-related incidents and elevate complex issues when necessary.
• Accurately document troubleshooting steps, resolutions, and ticket updates within ServiceNow.
• Follow established support procedures, service level agreements (SLAs), and escalation paths.
• Collaborate with infrastructure, application, and security teams to resolve issues efficiently.
• Assist users during ongoing Microsoft 365 migrations and technology transformation initiatives.

Required Qualifications

• 1+ years of Help Desk, Service Desk, Technical Support, or related IT support experience.
• Basic understanding of Microsoft 365 administration and end-user support.
• Experience working with or supporting Active Directory user accounts.
• Familiarity with ticketing systems such as ServiceNow.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Strong customer service focus with the ability to support users of varying technical skill levels.
• Ability to prioritize multiple requests in a fast-paced environment.

Preferred Qualifications

• Experience supporting users in an enterprise or corporate environment.
• Exposure to SAP or other enterprise applications.
• Familiarity with Windows operating systems and PC hardware troubleshooting.
• Technical certifications such as CompTIA A+, Microsoft Fundamentals, or related credentials.
• Recent graduates with relevant internships, coursework, or hands-on technical experience are encouraged to apply.

Success in This Role

• Resolves end-user issues quickly while maintaining a high level of customer satisfaction.
• Accurately manages and documents support tickets within ServiceNow.
• Effectively supports Microsoft 365 and Active Directory-related requests.
• Demonstrates strong troubleshooting skills and continuous technical growth.
• Contributes to a positive user experience and efficient IT support operation.

Job Type & Location

This is a Contract position based out of Oshkosh, WI.

Pay And Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully onsite position in Oshkosh,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.