Learning & Development Program Operations Consultant

Duke Energy Corporation; Charlotte (NC); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Duke Energy Corporation in Charlotte, NC is seeking a Learning & Development Program Operations Consultant to coordinate and deliver enterprise learning and talent development programs.

You will manage cohorts, events, communications, schedules, and learning materials, ensuring timely delivery across hybrid and virtual settings while maintaining accurate enrollment and completion data. Travel ~15-25% and emphasis on coordination, logistics, and stakeholder communications.

Qualifications

• Bachelor's degree with 1+ year work experience OR HS/GED with 5+ years relevant experience
• A relevant master's degree can be considered in lieu of bachelor's degree and one year of experience.

Responsibilities

• Coordinate end-to-end logistics for cohort-based, virtual, in-person, and hybrid programs.
• Manage participant rosters, registrations, calendars, invitations, attendance, completions and related program activity.
• Coordinate participant, manager, facilitator, and vendor communications.
• Prepare and distribute agendas, materials, pre-work, assessments, and follow-up resources.
• Schedule sessions, facilitators, meeting spaces, technology, and other delivery requirements.
• Provide day-of program support and resolve routine participant or facilitator issues.
• Maintain accurate program files, checklists, templates, and delivery records.
• Monitor timelines and elevate scheduling conflicts, delivery risks, and participant concerns.
• Partner with the Learning Operations and Insights Consultant to maintain enrollment data.
• Recommend improvements to program workflows, communications, and participant experiences.

Skills

Organization

Communication

Coordination

Follow-through

Microsoft 365

Education

Bachelor's degree

HS/GED

Master's degree in lieu of degree

1+ year experience

Job description

Learning & Development Program Operations Consultant

Hybrid

Charlotte, NC

Full time

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

The L&D Program Operations Consultant manages the day-to-day coordination and delivery of enterprise learning and talent development programs. The role ensures cohorts, events, communications, schedules, and learning materials are organized and delivered accurately and executed on time.

Key Responsibilities

• Coordinate end-to-end logistics for cohort-based, virtual, in-person, and hybrid programs.
• Manage participant rosters, registrations, calendars, invitations, attendance, completions and related program activity.
• Coordinate participant, manager, facilitator, and vendor communications.
• Prepare and distribute agendas, materials, pre-work, assessments, and follow-up resources.
• Schedule sessions, facilitators, meeting spaces, technology, and other delivery requirements.
• Provide day-of program support and resolve routine participant or facilitator issues.
• Maintain accurate program files, checklists, templates, and delivery records.
• Monitor timelines and elevate scheduling conflicts, delivery risks, and participant concerns.
• Partner with the Learning Operations and Insights Consultant to maintain accurate enrollment, attendance, and completion data.
• Recommend improvements to program workflows, communications, and participant experiences.

Required Qualifications

• Bachelor's degree and 1 plus year(s) of work-related experience OR
• HS/GED and 5 plus years relevant work experience in lieu of a degree
• A relevant master's degree can be considered in lieu of bachelor's degree and one year of experience.

Preferred Qualifications

• Two or more years of experience coordinating programs, events, projects, or employee-facing initiatives.
• Experience supporting learning and development, talent management, human resources, or enterprise-wide programs is preferred.
• Experience coordinating programs, events, projects, or employee-facing initiatives.
• Strong organizational, communication, coordination, and follow-through skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft 365 tools.
• Experience in learning and development, talent management, or HR is preferred.

Travel Requirements

15-25%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.