Learning Experience & Operations Leader

Duke Energy; United States; Hybrid; USD 110,000 - 140,000; Full time

Job summary

Duke Energy is seeking a Manager, Learning Experience and Operations to lead the strategic planning, delivery, and continuous improvement of enterprise learning and development programs.

In this role, you will oversee learning operations, technology, measurement, vendor performance, and program delivery, ensuring scalable, high-quality experiences and actionable insights for leaders and facilitators. Collaboration with HR, IT, and vendors is essential.

Qualifications

• Bachelor's degree required.
• 7+ years of relevant experience.

Responsibilities

• Oversee operations across learning and talent development programs.
• Lead team of Program Operations Coordinator and Learning Operations and Insights Consultant.
• Govern learning tech, LMS administration, and data reporting.
• Develop ROI framework linking participation to business outcomes.
• Manage vendor relationships, contracts, and budgets.
• Partner with HR, IT, and business leaders to align priorities.

Skills

Leadership

Operational planning

Vendor management

Cross-functional collaboration

Learning platforms

Education

Bachelor's degree

Tools

Learning platforms

Reporting tools

Data analytics

Job description

Duke Energy is seeking a Manager, Learning Experience and Operations to lead the strategic planning, delivery, and continuous improvement of enterprise learning and development programs.

In this role, you will oversee learning operations, technology, measurement, vendor performance, and program delivery, ensuring scalable, high-quality experiences and actionable insights for leaders and facilitators. Collaboration with HR, IT, and vendors is essential.