KYC & AML Analyst — Precision in Verification

Bally's; Jersey City (NJ); On-site; USD 54,000 - 58,000; Full time

Job summary

Bally's in Jersey City, NJ is hiring for a KYC Operations role within the Customer Due Diligence team. The role focuses on day-to-day KYC processes, verification monitoring, and compliance with AML and Responsible Gaming standards.

Responsibilities include handling escalations, processing cash-out requests per policies, and coordinating with internal teams and third-party vendors. Prior experience in online gambling or banking is preferred, with fluency in English and Spanish a plus.

Qualifications

• 1+ year experience in document review/verification.
• 1+ year in customer support dealing with queries.
• Experience troubleshooting and problem solving.
• Collaborative attitude and strong work ethic.
• Experience in online gambling or the banking industry.
• Experience with Geocomply, LexisNexis and Sharepoint.
• Experience or intermediate skill in Excel/Office.
• Experience of risk management and online payment mechanisms.
• Fluency in English and Spanish preferred.

Responsibilities

• Carry out the day-to-day processes within the KYC Team.
• Monitor and action all ingoing and outgoing verification activity.
• Ensure KYC, AML and Responsible Gaming strategies meet regulatory compliance.
• Deal with incoming KYC related escalations from Customer Service.
• Process member Cash Out requests in line with AML and KYC policies.
• Monitor 3rd party payment systems to identify potential technical issues.
• Problem solving and investigation of day-to-day issues.
• Close communication with VIP team to ensure fraud, KYC, EDD, risk & AML requirements are met.
• Verify member identity documents for multiple states & jurisdictions.
• Act as a liaison between members and internal Management & Technical Teams & 3rd party contacts.
• Assist player onboarding during the KYC process.

Skills

Document verification

Customer support

Troubleshooting

Risk management

Bilingual English/Spanish

Tools

Geocomply

LexisNexis

Sharepoint

Excel

Office

Job description

Bally's in Jersey City, NJ is hiring for a KYC Operations role within the Customer Due Diligence team. The role focuses on day-to-day KYC processes, verification monitoring, and compliance with AML and Responsible Gaming standards.

Responsibilities include handling escalations, processing cash-out requests per policies, and coordinating with internal teams and third-party vendors. Prior experience in online gambling or banking is preferred, with fluency in English and Spanish a plus.