KYC Analyst

Bally's; Jersey City (NJ); On-site; USD 54,000 - 58,000; Full time

Job summary

Bally's in Jersey City, NJ is hiring for a KYC Operations role within the Customer Due Diligence team. The role focuses on day-to-day KYC processes, verification monitoring, and compliance with AML and Responsible Gaming standards.

Responsibilities include handling escalations, processing cash-out requests per policies, and coordinating with internal teams and third-party vendors. Prior experience in online gambling or banking is preferred, with fluency in English and Spanish a plus.

Qualifications

• 1+ year experience in document review/verification.
• 1+ year in customer support dealing with queries.
• Experience troubleshooting and problem solving.
• Collaborative attitude and strong work ethic.
• Experience in online gambling or the banking industry.
• Experience with Geocomply, LexisNexis and Sharepoint.
• Experience or intermediate skill in Excel/Office.
• Experience of risk management and online payment mechanisms.
• Fluency in English and Spanish preferred.

Responsibilities

• Carry out the day-to-day processes within the KYC Team.
• Monitor and action all ingoing and outgoing verification activity.
• Ensure KYC, AML and Responsible Gaming strategies meet regulatory compliance.
• Deal with incoming KYC related escalations from Customer Service.
• Process member Cash Out requests in line with AML and KYC policies.
• Monitor 3rd party payment systems to identify potential technical issues.
• Problem solving and investigation of day-to-day issues.
• Close communication with VIP team to ensure fraud, KYC, EDD, risk & AML requirements are met.
• Verify member identity documents for multiple states & jurisdictions.
• Act as a liaison between members and internal Management & Technical Teams & 3rd party contacts.
• Assist player onboarding during the KYC process.

Skills

Document verification

Customer support

Troubleshooting

Risk management

Bilingual English/Spanish

Tools

Geocomply

LexisNexis

Sharepoint

Excel

Office

Job description

Job Category: Operations - Customer Due Diligence

Requisition Number: KYCAN012133

• Full-Time

Locations

Showing 1 location

Jersey City, NJ 07302, USA

Description

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

Responsibilities:

• This role will be responsible for carrying out the day-to-day processes within the KYC Team
• Monitor and action all ingoing and outgoing verification activity
• Ensure with the KYC team, ensure group ‘Know Your Customer’ (KYC), AML (Anti-Money Laundering) and Responsible Gaming strategy is performed in line with regulatory compliance requirements
• Deal with incoming KYC related escalations from Customer Service
• Process member Cash Out requests in line with Group AML and KYC policies
• Monitor 3rd party payment systems to identify potential technical issues
• Problem solving and investigation of day-to-day issues
• Close communication with VIP team to ensure that all fraud, KYC, EDD, risk & AML requirements are satisfied for high value player relationships
• Verify member identity documents for multiple states & jurisdictions
• Act as a liaison between members and internal Management & Technical Teams & 3rd party supplier contacts
• Assist player onboarding during the KYC process

Salary: $54,000 to $58,000 USD

#LI-OP1

Preferred

1+ year experience in document review/verification

1+ year in customer support/dealing with customer queries

Experience troubleshooting and problem solving skills

Collaborative attitude and strong work ethic

Experience in online gambling or the banking industry

Experience with Geocomply, LexisNexis and Sharepoint

Experience or Intermediate skill in Excel/Office

Experience of risk management, internet industry and online payment mechanisms

Experience customer support/dealing with customer queries

Meticulous attention to detail and ability to learn quickly from mistakes

Demonstrate fluency in both English and Spanish (preferred)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.