Payments & AML Analyst – Gaming Ops

Bally's; Jersey City (NJ); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Bally's in Jersey City, NJ, is hiring for an Operations - Customer Due Diligence role. You will monitor transactions, collaborate with payment providers, and test new payment solutions to improve speed and accuracy of deposits and withdrawals.

You’ll investigate player payment inquiries, analyze chargebacks, and seek ways to enhance the customer experience while minimizing risk. A team-based, fast-paced environment awaits, with flexible hours and strong compliance focus.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 1+ year in online payments, banking, or financial operations.
• Experience in online gaming payments and AML processes is a plus.
• Excellent analytical and problem-solving skills; you love data and patterns.
• Exceptional customer service and communication skills, both written and verbal.

Responsibilities

• Monitor transactions and spot suspicious or unusual activity before it impacts gameplay.
• Collaborate with payment providers to resolve operational issues and customer queries in real-time.
• Test and launch new payment solutions to speed up deposits and withdrawals.
• Investigate and resolve player payment inquiries with empathy and precision.
• Analyze chargebacks and disputes and understand their stories.
• Identify smarter, smoother ways to enhance customer experience while reducing risk.
• Work with Compliance, Fraud, AML, and Customer Support to keep operations aligned and players protected.

Skills

Analytical thinking

Problem solving

Customer service

Communication skills

Team player

Education

Bachelor’s degree or equivalent experience

Tools

Excel

Job description

Bally's in Jersey City, NJ, is hiring for an Operations - Customer Due Diligence role. You will monitor transactions, collaborate with payment providers, and test new payment solutions to improve speed and accuracy of deposits and withdrawals.

You’ll investigate player payment inquiries, analyze chargebacks, and seek ways to enhance the customer experience while minimizing risk. A team-based, fast-paced environment awaits, with flexible hours and strong compliance focus.