Payments & AML Analyst – Gaming Ops (Hybrid)

Bally; Jersey City (NJ); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Bally in Jersey City, NJ is seeking a diligent Operations - Customer Due Diligence specialist to monitor transactions, detect suspicious activity, and work with payment providers to resolve inquiries in real-time.

You will test and launch faster payment solutions, analyze chargebacks, and collaborate with Compliance, Fraud, AML, and Customer Support to reduce risk while maintaining strong customer service.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 1+ year in online payments, banking, or financial operations.
• Experience in online gaming payments and AML processes is a huge plus.
• Excellent analytical and problem-solving skills; data-driven.
• Excellent customer service and communication skills, both written and verbal.

Responsibilities

• Monitor transactions and spot suspicious or unusual activity before it impacts gameplay.
• Team up with payment providers to solve operational puzzles and customer queries in real-time.
• Test and launch new payment solutions that make depositing and withdrawing even faster and easier.
• Investigate and resolve player payment inquiries with empathy and precision.
• Analyze chargebacks and disputes, because every number tells a story.
• Look for smarter, smoother ways to enhance customer experience while reducing risk.
• Collaborate with key players across Compliance, Fraud, AML, and Customer Support to keep our operations aligned and our players protected.

Skills

Analytical skills

Problem solving

Customer service

Communication skills

Multitasking

Team player

Education

Bachelor’s Degree

Tools

MS Office

Excel

Job description

Bally in Jersey City, NJ is seeking a diligent Operations - Customer Due Diligence specialist to monitor transactions, detect suspicious activity, and work with payment providers to resolve inquiries in real-time.

You will test and launch faster payment solutions, analyze chargebacks, and collaborate with Compliance, Fraud, AML, and Customer Support to reduce risk while maintaining strong customer service.