Remote Korean-Speaking Client Success Specialist

Simera; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Simera is seeking a Korean-speaking Client Success Specialist to manage client relationships, provide support, and ensure timely, effective assistance to Korean-speaking clients throughout their engagement.

The ideal candidate is fluent in Korean and English, highly organized, proactive, and comfortable handling multiple client needs. You will build strong relationships, coordinate internally, and identify opportunities to enhance the client experience.

Qualifications

• Fluent Korean and English, both written and spoken.
• Experience in Client Success, Customer Success, Account Management, or Customer Support.
• Excellent verbal and written communication and relationship-building skills.
• Highly organized with strong attention to detail and ability to manage multiple clients and deadlines.
• Comfortable working in a remote environment and using email, chat, video calls, and phone.

Responsibilities

• Build and maintain relationships with Korean-speaking clients; be the primary contact.
• Respond to inquiries via email, chat, and other channels and resolve issues.
• Coordinate with Finance, Operations, IT, and other teams to meet client requests.
• Monitor client satisfaction, identify risks to retention, and suggest improvements.
• Document interactions, feedback, and resolutions; prepare account updates as needed.

Skills

Korean language

English language

Client Success

Account Management

Communication

Organization

Remote work

CRM platforms

Tools

Google Workspace

Microsoft Office

CRM platforms

Job description

Simera is seeking a Korean-speaking Client Success Specialist to manage client relationships, provide support, and ensure timely, effective assistance to Korean-speaking clients throughout their engagement.

The ideal candidate is fluent in Korean and English, highly organized, proactive, and comfortable handling multiple client needs. You will build strong relationships, coordinate internally, and identify opportunities to enhance the client experience.