Client Success Specialist / Customer Support

Simera; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Simera is seeking a Korean-speaking Client Success Specialist to manage client relationships, provide support, and ensure timely, effective assistance to Korean-speaking clients throughout their engagement.

The ideal candidate is fluent in Korean and English, highly organized, proactive, and comfortable handling multiple client needs. You will build strong relationships, coordinate internally, and identify opportunities to enhance the client experience.

Qualifications

• Fluent Korean and English, both written and spoken.
• Experience in Client Success, Customer Success, Account Management, or Customer Support.
• Excellent verbal and written communication and relationship-building skills.
• Highly organized with strong attention to detail and ability to manage multiple clients and deadlines.
• Comfortable working in a remote environment and using email, chat, video calls, and phone.

Responsibilities

• Build and maintain relationships with Korean-speaking clients; be the primary contact.
• Respond to inquiries via email, chat, and other channels and resolve issues.
• Coordinate with Finance, Operations, IT, and other teams to meet client requests.
• Monitor client satisfaction, identify risks to retention, and suggest improvements.
• Document interactions, feedback, and resolutions; prepare account updates as needed.

Skills

Korean language

English language

Client Success

Account Management

Communication

Organization

Remote work

CRM platforms

Tools

Google Workspace

Microsoft Office

CRM platforms

Job description

We are seeking a Korean-Speaking Client Success Specialist to manage client relationships, provide customer support, and ensure Korean-speaking clients receive timely, effective assistance throughout their engagement.

The ideal candidate is fluent in Korean and English, highly organised, proactive, and comfortable managing multiple client needs. You will build strong relationships, resolve concerns, coordinate internally, and identify opportunities to improve the client experience.

Schedule: Full-time, Monday to Friday, 10:00 AM – 7:00 PM Pacific Time (with 1 hour unpaid break)

Key Responsibilities

• Client Relationships: Serve as the primary point of contact for Korean-speaking clients. Conduct regular check-ins, understand client needs, and communicate updates proactively.
• Support & Resolution: Respond promptly to inquiries via email, chat, and other channels. Resolve concerns, elevate complex issues, and follow up to closure.
• Internal Coordination: Work with Finance, Operations, IT, and other teams to address client requests and ensure alignment with expectations.
• Retention: Monitor client satisfaction, identify risks to retention, and recommend solutions or process improvements.
• Documentation: Maintain accurate records of client interactions, feedback, and resolutions, and prepare account updates as required.

Qualifications & Requirements

• Fluent in Korean and English, written and spoken.
• Previous experience in Client Success, Customer Success, Account Management, or Customer Support.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Highly organised with strong attention to detail.
• Able to manage multiple clients, priorities, and deadlines.
• Strong problem-solving skills and a proactive approach to client management.
• Comfortable with email, chat, video calls, and phone.
• Able to work independently in a remote environment.
• Proficient with Google Workspace, Microsoft Office, and CRM platforms

* By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.