Bilingual Customer Support Specialist (EN/KR)

TELUS Digital; Ohio (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Attractive salary

Annual health check

Free in-house gym

Professional training opportunities

Monthly bonuses for personal events

Job summary

A leading customer experience company based in the United States seeks customer service representatives to handle inbound and outbound customer interactions. The ideal candidates will support inquiries related to bookings and provide assistance in both English and Korean. This role offers attractive salary and benefits, including healthcare, annual leave, and a fun working environment. Experience in customer service is preferred but freshers are also welcome. Join an international team and make a difference in customer journeys.

Qualifications

• Open to freshers and candidates with at least 6 months of Customer Service experience.
• English proficiency: B2 level or above.
• Korean proficiency: B2 level or above with recognized certification.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Support customers with inquiries related to bookings and service information.
• Provide guidance on policies and procedures.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Attention to Detail

Job description

A leading customer experience company based in the United States seeks customer service representatives to handle inbound and outbound customer interactions. The ideal candidates will support inquiries related to bookings and provide assistance in both English and Korean. This role offers attractive salary and benefits, including healthcare, annual leave, and a fun working environment. Experience in customer service is preferred but freshers are also welcome. Join an international team and make a difference in customer journeys.