Korean Bilingual Travel Systems Business Analyst

10 BTI Solutions, Inc.

Plano (TX)

On-site

USD 65,000 - 95,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

10 BTI Solutions, Inc. in Plano, TX is seeking a Korean bilingual Business Analyst to provide on-call support for the Travel system, translate end-user requirements into actionable solutions, and collaborate with engagement teams to ensure comprehensive issue resolution.

The role requires a Bachelor’s degree in Computer Science or related field and 4+ years of IT/GA support experience, with the ability to work in a matrix organization and communicate effectively with headquarters.

Qualifications

Bilingual Korean required.
Bachelor’s degree in Computer Science or a related discipline with an Information Technology or HR/GA focus.
4+ years of experience in IT support or GA/Accounting operations support.
Experience working in matrix organizations.

Responsibilities

Serve as a Business Analyst and primary on-call support person for troubleshooting and resolving system issues related to the web-based Travel system.
Identify and understand end users’ technical Travel system requirements, provide necessary training and documentation, build and maintain strong relationships with end users, and provide ongoing support.
Take a broad view of the position and demonstrate initiative in communicating, interacting, and cooperating with engagement teams to ensure that all aspects of a task are addressed.
Understand various HR/GA policies and workflows related to various systems.
Resolve issues as a Business Analyst by clarifying users’ needs, determining the cause of the problem, selecting and explaining the best solution, providing appropriate solutions and alternatives, and following up to ensure resolution.
Provide support and communicate with HQ regarding the implementation, management, and optimization of new and existing processes within the Travel system as needed to support customer requirements. Analyze customer requirements and tailor the use of the system to meet those objectives.
Create and update solution documents, including operation manuals and training materials for Business Analysis.
Proactively identify and formulate process improvements based on support issues, with the aim of minimizing recurring issues.
Monitor and report the status of issues, proactively review and interpret performance against operating standards, and provide information and report results.