KOL Engagement & Communications Coordinator

HMP Global; Malvern (Chester County); Hybride; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with discretionary match

PTO

Résumé du poste

HMP Collective, the agency arm of HMP Global, is seeking a highly organized coordinator to manage the day-to-day KOL partnerships, recruitment, contracting, and scheduling. This role will be the connective tissue between HMP Collective and the KOLs we work with—ensuring engagements run smoothly, on time, and deliver a great experience for both parties.

This position emphasizes relationship- and process-driven work with medical/scientific content familiarity as a strong plus, enabling effective

Qualifications

• 2+ years in a coordination, program management, client/relationship management, or communications role (healthcare setting preferred).
• Exceptional attention to detail.
• Strong written and verbal communication skills; comfortable communicating with physicians, scientists, and senior stakeholders.
• Proven ability to manage multiple concurrent projects in a fast-paced environment.
• Personable, professional demeanor; you build trust quickly and represent HMP well.
• Proficiency with scheduling tools, CRM/database systems, and standard office software.

Responsabilités

• Serve as a primary point of contact for KOLs and build professional relationships.
• Identify and recruit new KOLs in partnership with internal stakeholders.
• Maintain an up-to-date KOL database (contact info, therapeutic area, engagement history, preferences, availability).
• Act as a warm, responsive presence — KOLs should feel well taken care of at every touchpoint.
• Manage contracting end-to-end: drafting/routing agreements, tracking signatures, and timely execution.
• Track honoraria, payments, and compliance requirements with legal/compliance teams.
• Keep contract and engagement records organized and audit-ready.
• Coordinate scheduling across multiple KOLs, internal teams, and external stakeholders.
• Manage timelines and deadlines across concurrent KOL engagements; flag risks early.
• Own logistics for KOL-facing events (virtual and in-person): invites, materials, travel, day-of support.
• Draft and send invitations, reminders, and updates to KOLs.
• Coordinate with medical, editorial, marketing teams to ensure KOLs have what they need.
• Troubleshoot scheduling conflicts and competing priorities diplomatically.

Connaissances

Coordination

Program management

Relationship management

Communications

Attention to detail

Written communication

Multitasking

Scheduling tools

CRM

Office software

Outils

Outlook

Google Workspace

Excel

Sheets

CRM systems

Database systems

Description du poste

Remote or Hybrid (hybrid if you reside within 50 miles of our Malvern, PA or East Windsor, NJ office)

Year-end bonus eligible

Benefits: medical, dental, vision, Life, 401k with discretionary match, PTO

HMP Global is a leading healthcare event and education company with a dominant position in several therapeutic areas, including Oncology, Psychiatry & Behavioral Health, Cardiovascular, Wound Care, and Public Safety. With a mission to improve patient care, we deliver information and education to healthcare professionals through 400+ global, regional, and local events and reach over 2 million users monthly through digital networks and social channels.

About the Role

The agency arm of HMP Global, HMP Collective (www.hmpcollective.com), is looking for a highly organized, personable coordinator to manage the day-to-day mechanics of our Key Opinion Leader (KOL) partnerships. This person will be the connective tissue between HMP Collective and the KOLs we work with — managing relationships, recruitment, contracting, and scheduling so that every engagement runs smoothly, on time, and delivers a great experience for both parties.

This is a relationship and process-driven role, not a strategic or editorial one. That said, a working knowledge of medical/scientific content (e.g., prior experience as a medical editor, in medical communications, or in a clinical/scientific coordination role) is a strong plus, since it will help you speak the language of our KOLs and internal teams and anticipate their needs.

You'll thrive in this role if you're the kind of person who keeps ten plates spinning without dropping any, remembers details other people forget, genuinely enjoys talking to people, and gets energy from a fast-paced, deadline-driven environment.

Responsibilities:

Relationship Building & Recruitment

• Serve as a primary point of contact for KOLs, building trusted, professional relationships over time
• Identify and help recruit new KOLs in partnership with internal stakeholders (medical, account)
• Maintain an accurate, up-to-date KOL database (contact info, therapeutic area, engagement history, preferences, availability)
• Act as a warm, responsive presence — KOLs should feel well taken care of at every touchpoint

Contracting & Compliance

• Manage the contracting process end-to-end: drafting/routing agreements, tracking signatures, and ensuring timely execution
• Track honoraria, payments, and compliance requirements (e.g., transparency reporting, conflict-of-interest disclosures) in coordination with legal/compliance teams
• Keep contract and engagement records organized and audit-ready

Scheduling & Program Coordination

• Coordinate scheduling across multiple KOLs, internal teams, and external stakeholders for meetings, advisory boards, speaking engagements, content reviews, and other deliverables
• Manage timelines and deadlines across concurrent KOL engagements, flagging risks before they become problems
• Own logistics for KOL-facing events (virtual and in-person): calendar invites, materials distribution, travel coordination, day-of support

Communications

• Draft and send clear, professional, timely communications to KOLs (invitations, reminders, follow-ups, updates)
• Coordinate with internal teams (medical, editorial, marketing) to ensure KOLs have what they need, when they need it
• Troubleshoot scheduling conflicts and competing priorities diplomatically

Requirements:

Required

• 2+ years in a coordination, program management, client/relationship management, or communications role (life sciences, med comms, or healthcare setting strongly preferred)
• Exceptional attention to detail — nothing falls through the cracks on your watch
• Strong written and verbal communication skills; comfortable communicating with physicians, scientists, and senior stakeholders
• Proven ability to manage multiple concurrent projects/timelines in a fast-paced environment
• Personable, professional demeanor — you build trust quickly and represent HMP well
• Proficiency with scheduling tools, CRM/database systems, and standard office software (e.g., Outlook/Google Workspace, Excel/Sheets)

Preferred

• Base medical/scientific knowledge or prior experience as an editor, medical writer, or in medical affairs/med comms
• Familiarity with KOL engagement compliance requirements (Sunshine Act, transparency reporting, MLR/legal review processes)
• Experience with contract lifecycle management or CRM platforms (e.g., Veeva, Salesforce, or similar)

Why This Role Matters

KOL partnerships are foundational to HMP Collective's work. This role ensures those relationships are managed with the professionalism, responsiveness, and precision that KOLs expect and deserve. You'll be the person who makes complex, multi-stakeholder programs feel effortless.