Knowledge Management Specialist - AI Insights

L.E.K. Consulting; Boston, Chicago, San Francisco (MA, IL, CA); Hybrid; USD 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Discretionary bonus

Comprehensive benefits package

Zusammenfassung

L.E.K. Consulting is seeking a Knowledge Coordinator to support the Knowledge Management function. You will package and deliver intellectual property content, work with sector leaders, and help optimize case teams with knowledge resources and frameworks.

In this role, you will leverage AI tools, collaborate with Strategy and Ops, and promote KM best practices across the firm to enable efficient delivery and stronger client impact.

Qualifikationen

• Bachelor's degree required with strong academic credentials.
• 1+ years of experience, ideally in the professional services environment.
• Interest/experience in knowledge management.
• Demonstrated strategic thinker with a bias for action.
• Self-starting, comfortable working autonomously while appreciating guided coaching and collaborative teaming.
• Comfortable in a fast-paced environment juggling multiple priorities.
• Excellent written/verbal communication, presentation, and interpersonal skills.
• Ability to engage with stakeholders at all levels of the business.
• Strong attention to detail and track record of high performance in a global organization.
• Strong proficiency in MS Office 365; experience with SharePoint and AI tools is a plus.

Aufgaben

• Coordinate across KM and Strategy/Ops to identify sector knowledge priorities and capture materials.
• Identify and capture key information from case team efforts including industry insights, strategic and analytic frameworks, case examples, tools and templates.
• Deliver value-added high-touch support to case teams by providing guidance to curate best in class content and equipping case teams with relevant expertise and resource recommendations.
• Research and provide insights around relevant knowledge resources to answer business questions posed by case teams.
• Capture and process knowledge onto our global practice areas sites on the L.E.K. intranet ensuring most recent tools, templates, insights, metadata, and knowledge assets are represented and shared; identify content gaps.
• Harness the capabilities of AI and automation tools to extract greater insight and value from firm knowledge assets.
• Consult with case teams on best practice IP and frameworks at case start.
• Help develop credentials/materials on key topics across the sector to support client development and sales & marketing efforts.
• Boost awareness of KM tools and resources and help staff understand knowledge sharing expectations and policies.
• Act as a champion for KM and promote continued enhancements in process, content, and IP best practices across the firm, as well as serving as a thought leader in developing content and data for AI tools.
• Collaborate with other Core Services teams to collectively provide case teams with a consolidated view of our case delivery resources.
• Track data and metrics around IP development and other KM activities.
• Create and package content and insights in a manner consistent with L.E.K.'s standards

Kenntnisse

Knowledge management

Strategic thinker

Strong communication

Autonomous / self-starter

Multi-stakeholder coordination

Ausbildung

Bachelor's degree

Tools

SharePoint

MS Office 365

AI tools

Jobbeschreibung

L.E.K. Consulting is seeking a Knowledge Coordinator to support the Knowledge Management function. You will package and deliver intellectual property content, work with sector leaders, and help optimize case teams with knowledge resources and frameworks.

In this role, you will leverage AI tools, collaborate with Strategy and Ops, and promote KM best practices across the firm to enable efficient delivery and stronger client impact.