Knowledge Management Lead: AI-Driven Content & Ops

DK Crown Holdings Inc.; United States; Remote; USD 95.000 - 119.000; Vollzeit

Zusammenfassung

DraftKings seeks a Knowledge Manager to lead a team of knowledge writers and drive content strategy across departments. You will improve information architecture, governance, and accessibility while partnering with Operations, Engineering, Training, Legal, and Compliance to deliver scalable knowledge solutions.

You will shape AI-powered content practices, oversee lifecycle management, and use analytics to close gaps, enhancing both customer and employee experiences.

Qualifikationen

• Bachelor’s degree or equivalent in English, communications, or related field.
• 6+ years in knowledge management, content strategy, or related areas.
• 2+ years in people management with team leadership experience.
• Experience leading cross-functional projects and aligning stakeholders.

Aufgaben

• Lead a team of knowledge writers and set content quality expectations.
• Drive knowledge initiatives across Operations, Engineering, Training, Legal, and Compliance.
• Manage cross-functional projects from planning through launch.
• Establish content standards, taxonomy, and governance practices.
• Apply UX and content design to improve discoverability for customers and staff.
• Oversee content lifecycle using audits, analytics, and feedback.
• Identify opportunities to use AI and automation to scale knowledge.

Kenntnisse

Knowledge management

People management

Stakeholder management

Content design

UX principles

Content governance

Ausbildung

Bachelor’s Degree in English/Communications

Tools

ServiceNow

Stonly

Confluence

Salesforce

Jobbeschreibung

DraftKings seeks a Knowledge Manager to lead a team of knowledge writers and drive content strategy across departments. You will improve information architecture, governance, and accessibility while partnering with Operations, Engineering, Training, Legal, and Compliance to deliver scalable knowledge solutions.

You will shape AI-powered content practices, oversee lifecycle management, and use analytics to close gaps, enhancing both customer and employee experiences.