Knowledge Management Coordinator

L.E.K. Consulting; Boston (MA); Híbrido; USD 50.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contribution

HSA contributions

Paid time off

Descripción de la vacante

L.E.K. Consulting is seeking a Knowledge Coordinator to support Knowledge Management and help package intellectual property for client-ready insights.

You will work with KM team members and sector leaders to deliver content and tools that enhance sales, marketing, and delivery capabilities across the firm. You will partner with case teams to develop and share best-practice IP, curate knowledge assets, and harness AI tools to extract value.

Formación

• Bachelor’s degree required with strong academic credentials.
• 1+ years of experience, ideally in the professional services environment.
• Interest/experience in knowledge management.
• Demonstrated strategic thinker with a bias for action.
• Self-starting, autonomous with collaborative teamwork.
• Comfortable in a fast-paced environment juggling priorities.
• Excellent written and verbal communication, presentation, and interpersonal skills.
• Ability to engage with stakeholders at all business levels.
• Attention to detail and track record of high performance.
• Experience with KM technologies including SharePoint and AI tools is a plus.

Responsabilidades

• Coordinate across KM and Strategy/Ops to identify sector knowledge priorities and capture materials.
• Capture key information from case team efforts including insights, frameworks, templates.
• Provide high-touch support to case teams and curate content with recommended resources.
• Research and provide insights on relevant knowledge resources for business questions.
• Publish knowledge on global practice sites and maintain tools, templates and metadata.
• Leverage AI and automation to extract value from knowledge assets.
• Advise case teams on best practice IP and frameworks at project start.
• Develop credentials and materials on key topics to support client development.
• Promote KM tools and educate staff on knowledge-sharing policies.

Herramientas

SharePoint

AI tools

MS Office 365

Descripción del empleo

Job Description

L.E.K. Consulting is a premier global strategy consulting firm that partners with clients to solve their most critical business challenges and deliver high-impact outcomes. We bring deep industry expertise and rigorous, evidence-based insighttoglobal corporations, growth companies and private equity investors, helping them turn strategy into action.

How do we deliver impact? It's the people. We hire exceptional individuals and invest in their growth through hands-on client work, close collaboration and a culture of ownership, inclusion and continuous learning. Across every level, curiosity unites us and challenge excites us.

Founded more than 40 years ago, L.E.K. employs more than 2,200 professionals worldwide and is consistently recognized as one of the industry's best firms to work for. For more information, visit lek.com.

Overview of the Knowledge Management Function

Knowledge Management (KM) is one of three key pillars to the Solutions Team at L.E.K. Consulting, alongside Market Insights and Information & Research Center. The Solutions team works together to support and enable our consulting team members to generate best in class insights for our clients. Knowledge Management is critical to capturing the best of our consulting staff’s individual and collective expertise to make it available to the broader firm. KM is focused on developing and distributing insights and frameworks for our consulting team members to leverage on casework and business development, enabling consulting teams to utilize best-in-class insights, approaches, and be more efficient in their work.

The Knowledge Coordinator plays a key role in supporting the firm’s ability to deliver outstanding results for our clients. Knowledge Management (KM) is critical to capture the best of our consulting staff’s individual and collective expertise and to make it available to the broader firm. The KM Coordinator will work closely with members of the KM team as well as the sector leaders and strategy personnel to help package, develop and deliver intellectual property (IP) content, which will have a direct impact on the sales, marketing, and delivery capability of the firm.

Responsibilities

• Coordinate across KM team and Strategy and Ops personnel to identify sector knowledge priorities and work as a team to capture and codify materials
• Identify and capture key information from case team efforts including industry insights, strategic and analytic frameworks, case examples, tools and templates
• Deliver value-added high-touch support to case teams by providing guidance to curate best in class content and equipping case teams with relevant expertise and resource recommendations
• Research and provide insights around relevant knowledge resources to answer business questions posed by case teams
• Capture and process knowledge onto our global practice areas sites on the L.E.K. intranet ensuring most recent tools, templates, insights, metadata, and knowledge assets are represented and shared; identify content gaps
• Harness the capabilities of AI and automation tools to extract greater insight and value from firm knowledge assets
• Consult with case teams on best practice IP and frameworks at case start
• Help develop credentials/materials on key topics across the sector to support client development and sales & marketing efforts
• Boost awareness of KM tools and resources and help staff understand knowledge sharing expectations and policies
• Act as a champion for KM and promote continued enhancements in process, content, and IP best practices across the firm, as well as serving as a thought leader in developing content and data for AI tools
• Collaborate with other Core Services teams to collectively provide case teams with a consolidated view of our case delivery resources
• Track data and metrics around IP development and other KM activities
• Create and package content and insights in a manner consistent with L.E.K.’s standards

Qualifications

• Bachelor’s degree required with strong academic credentials
• 1+ years of experience, ideally in the professional services environment
• Industrials sector related experience a plus
• Interest/experience in knowledge management
• Demonstrated strategic thinker with a bias for action
• Self-starting, comfortable working autonomously while appreciating guided coaching and collaborative teaming
• Comfortable in a fast-paced environment juggling multiple priorities
• Excellent written/verbal communication, presentation, and interpersonal skills
• Ability to engage with stakeholders at all levels of the business
• Energy, enthusiasm, and drive to create a positive working relationship with the business and KM team
• Strong attention to detail
• Track record of high performance and follow-through in a global organization
• Strong proficiency in MS Office 365 suite
• Experience with KM technologies including SharePoint and AI tools is a plus

Additional Information

• The expected base salary range for this position is $50,000 – $60,000 annually. Actual compensation will bedeterminedbased on experience, qualifications, skills, and location. This position may also be eligible for discretionarybonusand a comprehensive benefits package.
• L.E.K. Consulting offers a competitive total rewards package including medical, dental, vision,lifeand disability insurance, 401(k) with employer contribution, HSA contributions (where applicable), paid time off, and other firm-sponsored benefits.
• This role is based in either our Boston, Chicago, Los Angeles or San Francisco office and follows our hybrid work model for U.S. offices.We require employees to be in their assigned home office Tuesday, Wednesday, and Thursday each week, as well as the first Friday of each month.
• Applicants must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship. Unfortunately, we are unable to consider candidatesrequiringvisa sponsorship, including but not limited to H-1B, TN, F-1 (OPT/CPT/STEM), or other work authorization.
• L.E.K. Consulting is an Equal Opportunity Employer. We are committed toprovidingequal employment opportunities to all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
• In accordance withapplicable state and local laws, we will provide reasonableaccommodationsfor qualified individuals with disabilities and forsincerely heldreligious beliefs, practices, or observances.

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