Knowledge Management Intern — Hybrid (Chicago)

The Options Clearing Corporation; Chicago (IL); Hybrid; USD 28,000 - 40,000; Full time

Job summary

The Options Clearing Corporation in Chicago is offering a year-round intern position with the Enterprise Technology Solutions Knowledge Management team. You will assist in auditing documentation, identifying knowledge risks, and supporting sprint work in a compliant, collaborative environment.

You will draft knowledge assets, help tag content for findability, track Jira actions, and participate in quarterly risk reviews.

Qualifications

• Rising senior or second-year graduate student, graduating December 2027 or May/August 2028.
• Pursuing a Bachelor's degree in Information Systems, Library/Information Science, Business Administration or a related field.
• Exposure to Confluence, Jira and SharePoint is helpful but not required. Basic proficiency with Microsoft Office (Word, Excel, PowerPoint). Familiarity with Agile or Scrum concepts is a plus.

Responsibilities

• Support the knowledge risk assessment by helping identify domain owners, SMEs and single points of failure across assigned ETS knowledge domains and assist in documenting the baseline.
• Assist in piloting the lightweight knowledge capture standard by drafting or formatting a subset of knowledge assets identified in the risk assessment.
• Participate in readability validation of piloted knowledge assets by reviewing content as an outside-the-original-team tester and logging gaps or unclear sections.
• Help organize and tag pilot knowledge assets to support findability, working within the access/governance principles the team defines.
• Track action items and maintain documentation for the quarterly risk assessment review cadence with ETS team leads.
• Assist with compiling baseline metrics and meeting notes to support the annual measurement cycle setup and retrospective cadence.
• Track assigned work in Jira and participate in sprint ceremonies.
• Assist in other KM team activities as assigned.

Skills

Agile/Scrum

Written communication

Microsoft Office

Education

Bachelor's degree in Information Systems or related field

Pursuing degree in Library/Information Science or Business Administration

Tools

Confluence

Jira

SharePoint

Microsoft Office

Job description

The Options Clearing Corporation in Chicago is offering a year-round intern position with the Enterprise Technology Solutions Knowledge Management team. You will assist in auditing documentation, identifying knowledge risks, and supporting sprint work in a compliant, collaborative environment.

You will draft knowledge assets, help tag content for findability, track Jira actions, and participate in quarterly risk reviews.