Agile Knowledge Management Intern (Hybrid)

The Options Clearing Corporation (OCC); Illinois; Hybrid; USD 28,000 - 40,000; Part time

Job summary

The Options Clearing Corporation (OCC) invites a motivated intern to join the Enterprise Technology Solutions KM team in Chicago. You will work on the Knowledge Continuity project, auditing documentation, identifying knowledge risks and supporting sprint work with the KM team lead.

Open to undergraduates and graduates, the program runs January–December with 20 hours per week during the school year and up to 40 hours in summer, in a hybrid office-based setting.

Qualifications

• Rising senior or second-year graduate student, graduating December 2027 or May/August 2028.
• Pursuing a Bachelor's degree in Information Systems, Library/Information Science, Business Administration or a related field.
• Interest in knowledge management, information governance or IT compliance disciplines.
• Comfort working in a compliance-driven environment where documentation, accuracy and traceability matter.
• Strong written communication skills and attention to detail.
• Demonstrated ability to conduct structured interviews or working sessions with SMEs to extract undocumented knowledge.

Responsibilities

• Support the knowledge risk assessment by helping identify domain owners, SMEs and single points of failure across assigned ETS knowledge domains and assist in documenting the baseline.
• Assist in piloting the lightweight knowledge capture standard by drafting or formatting a subset of knowledge assets identified in the risk assessment.
• Participate in readability validation of piloted knowledge assets by reviewing content as an "outside the original team" tester and logging gaps or unclear sections.
• Help organize and tag pilot knowledge assets to support findability, working within the access/governance principles the team defines.
• Track action items and maintain documentation for the quarterly risk assessment review cadence with ETS team leads.
• Assist with compiling baseline metrics and meeting notes to support the annual measurement cycle setup and retrospective cadence.
• Track assigned work in Jira and participate in sprint ceremonies.
• Assist in other KM team activities as assigned.

Skills

Organizational skills

Written communication

Attention to detail

Agile concepts

Microsoft Office

Education

Bachelor's degree requirements

Tools

Jira

Confluence

SharePoint

Microsoft Office

Job description

The Options Clearing Corporation (OCC) invites a motivated intern to join the Enterprise Technology Solutions KM team in Chicago. You will work on the Knowledge Continuity project, auditing documentation, identifying knowledge risks and supporting sprint work with the KM team lead.

Open to undergraduates and graduates, the program runs January–December with 20 hours per week during the school year and up to 40 hours in summer, in a hybrid office-based setting.