Knowledge Management & Training Intern — Docs & Learning

Graphcore Early Careers; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

Graphcore Early Careers in Austin, Texas seeks a Knowledge Management and Training Project Intern to develop and maintain documentation, onboarding, and training content for data center engineering environments.

You will work with engineers and SMEs to translate technical information into clear, structured content and help organize knowledge resources for easy access and application. This internship provides hands-on experience in documentation, onboarding, and collaborative knowledge systems.

Qualifications

• Currently enrolled in a bachelor’s or master’s degree program in communications, information management, business, learning and development, technical communication, or a related field.
• Strong written communication skills and the ability to organize and present information clearly for different audiences.
• Careful attention to detail and a commitment to accurate, high-quality work.
• Ability to follow established processes, incorporate feedback, and ask questions when clarification is needed.
• Organizational and time-management skills, including the ability to manage assigned tasks and deadlines.
• Ability to collaborate respectfully with colleagues from different disciplines and backgrounds.
• Interest in learning about technical, engineering, data center, or operational environments.
• Confidence using common productivity, presentation, and collaboration tools.

Responsibilities

• Create, review, and organize technical documentation, guidance, and standard operating procedures under the direction of Technical Services team members.
• Help develop onboarding and training materials for engineers, technicians, and other colleagues who support data center engineering activities.
• Work with subject matter experts to capture technical and operational information and translate it into clear, structured content.
• Maintain and improve knowledge resources using approved collaboration and document-management tools.
• Organize content so users can identify current guidance and locate the information they need efficiently.
• Support the preparation of safety, compliance, and operational learning materials relevant to the team's work.
• Review existing content for clarity, consistency, accuracy, accessibility, and ease of use, and route technical questions to the appropriate subject matter expert.
• Gather feedback from users and help identify practical improvements to documentation, onboarding, and training resources.
• Maintain organized project records and assist with status updates, action tracking, and related project documentation.
• Complete assigned work within agreed timelines, communicate progress or issues clearly, and seek guidance when requirements are unclear.

Skills

Strong writing

Documentation

Organizational skills

Time management

Collaborative

Attention to detail

Education

Bachelor's or Master's in communications, information management, business, learning & development, technical communication, or related field

Tools

Confluence

SharePoint

Job description

Graphcore Early Careers in Austin, Texas seeks a Knowledge Management and Training Project Intern to develop and maintain documentation, onboarding, and training content for data center engineering environments.

You will work with engineers and SMEs to translate technical information into clear, structured content and help organize knowledge resources for easy access and application. This internship provides hands-on experience in documentation, onboarding, and collaborative knowledge systems.