Year-Round Intern - Agile (Knowledge Management)

OCC; Chicago (IL); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Assistance

Technology Stipend

Generous PTO and Parental leave

401k Employer Match

Health benefits including medical/dent

Job summary

The Options Clearing Corporation (OCC) is offering a Year‑Round Internship in Chicago within the Knowledge Management team of Enterprise Technology Solutions. This 12‑month program runs January through December, open to undergrad and grad students actively enrolled, with up to 20 hours weekly during school and up to 40 hours in summer, capped at 1,000 hours.

The role is hybrid, with a strong emphasis on documentation, knowledge capture, and cross‑functional collaboration.

Qualifications

• Rising senior or second-year graduate student, graduating December 2027 or May/August 2028.
• Pursuing a Bachelor's degree in Information Systems, Library/Information Science, Business Administration or related field.
• Familiarity with Agile or Scrum concepts is a plus. No coding or scripting required.
• Comfort working in a compliance-driven environment with documentation, accuracy and traceability matter.

Responsibilities

• Assist in documenting baseline knowledge across ETS knowledge domains.
• Draft or format a subset of knowledge assets identified in the risk assessment.
• Evaluate readability and log gaps as an external tester.
• Tag and organize knowledge assets to support findability.
• Track actions and maintain documentation for quarterly risk assessment cadence.
• Help compile baseline metrics and meeting notes for annual review.
• Track work in Jira and participate in sprint ceremonies.
• Support other KM team activities as assigned.

Skills

Written communication

Organizational skills

Independent work

Structured interviews

Education

Bachelor's degree in Information Systems, Library/Information Science, Business Administration or related field

Tools

Confluence

Jira

SharePoint

Job description

Intern Eligibility and Benefits

INTERNS AND SEASONAL INTERNS ARE ELIGIBLE ONLY FOR PAID SICK LEAVE ACCRUED BASED ON HOURS WORKED. NO OTHER BENEFIT INCLUDING TECHNOLOGY STIPEND APPLY TO INTERNS OR SEASONAL INTERNS

Location: Chicago

Internship type: Year-round intern (1,000 hours max, January 2027–December 2027)

About OCC

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 21 exchanges and trading platforms. OCC also provides free and engaging educational resources about the benefits and risks of options through its Options Industry Council (OIC). OCC is building a culture that empowers continued learning, authentic innovation, and constant creativity.

About the Intern Program

OCC is looking for interns who are eager to learn, humble enough to ask questions, and ready to think critically about complex problems. The OCC Internship Program equips students with the real-world skills needed to transition successfully into a career in financial services. As an intern, you will contribute to meaningful projects, applying your skills and knowledge to real challenges facing the business. Your time with us is a real opportunity to make a genuine impact on the future of OCC! OCC's Year‑Round Internship Program is a 12‑month opportunity running from January through December and is open to both undergraduate and graduate students who are actively enrolled at a college or university. Interns work up to 20 hours per week during the school year and up to 40 hours per week during the summer, subject to a 1,000‑hour cap. The role is based in a hybrid work environment, and overtime is not permitted.

Hybrid Work Program

OCC operates under a Hybrid Work Program which, absent an approved exception, requires employees to work from an OCC office at least 3 days per week. To maximize in‑person collaboration, Tuesday and Wednesday are considered anchor days, and all employees are expected to work in the office both days. Employees meeting performance expectations are generally permitted to select 2 other days per week to work remotely if desired. When working remotely, employees are generally expected to work from the state in which they reside, absent an exception approved by Human Resources. Additionally, OCC generally does not permit employees to work while traveling internationally.

About the Team & Role

The Knowledge Management (KM) team sits within Enterprise Technology Solutions (ETS) at OCC and is responsible for how the organization identifies, organizes, shares and maintains institutional knowledge, aligned to the COBIT 2019 BAI08 (Managed Knowledge) practice. The team operates in an Agile‑scrum model with two‑week sprints. This intern, located in the Chicago office, would contribute directly to the ETS Knowledge Continuity project, a cross‑functional effort to reduce single points of knowledge failure and improve how critical operational and technical knowledge is captured, organized and transferred across teams. Working alongside the KM team lead, the intern would help audit existing documentation, identify knowledge at risk from turnover or SME dependency and support the team's day‑to‑day sprint work, gaining hands‑on exposure to the KM discipline while producing deliverables that will impact the organization.

Job Summary & Responsibilities

• Support the knowledge risk assessment by helping identify domain owners, SMEs and single points of failure across assigned ETS knowledge domains and assist in documenting the baseline.
• Assist in piloting the lightweight knowledge capture standard by drafting or formatting a subset of knowledge assets identified in the risk assessment.
• Participate in readability validation of piloted knowledge assets by reviewing content as an "outside the original team" tester and logging gaps or unclear sections.
• Help organize and tag pilot knowledge assets to support findability, working within the access/governance principles the team defines.
• Track action items and maintain documentation for the quarterly risk assessment review cadence with ETS team leads.
• Assist with compiling baseline metrics and meeting notes to support the annual measurement cycle setup and retrospective cadence.
• Track assigned work in Jira and participate in sprint ceremonies.
• Assist in other KM team activities as assigned.

Candidate Qualifications

• Rising senior or second‑year graduate student, graduating December 2027 or May/August 2028.
• Desired Majors: Currently pursuing a Bachelor's degree in Information Systems, Library/Information Science, Business Administration or a related field.
• Desired exposure to Confluence, Jira and SharePoint is helpful but not required. Basic proficiency with Microsoft Office (Word, Excel, PowerPoint). Familiarity with Agile or Scrum concepts is a plus. No coding or scripting required.
• Interest in knowledge management, information governance or IT compliance disciplines. Comfort working in a compliance‑driven environment where documentation, accuracy and traceability matter. Ability to conduct structured interviews or working sessions with subject matter experts to extract undocumented knowledge. Organizational skills to classify and tag content consistently. Strong written communication skills and attention to detail. Demonstrated ability to follow documented processes and work independently on assigned tasks while knowing when to ask for clarification.

Compensation and Benefits

Salary Range $25.00 - $25.00

Incentive Range This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range).

We also offer a substantial benefits package as noted on www.theocc.com/careers. All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision
• All employees may be eligible for a discretionary bonus

OCC is an Equal Opportunity Employer