Summer Knowledge Management Intern

OCC; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Job summary

OCC is seeking a Knowledge Management intern for the Chicago office to contribute to the ETS Knowledge Continuity project. You will audit existing documentation, identify knowledge at risk, and support day-to-day sprint work while gaining hands-on KM experience.

The role emphasizes structured interviews, tagging content, and collaborating with SMEs. Hybrid work expectations apply, with a focus on documentation accuracy and governance in a fast-paced financial services setting.

Qualifications

• Rising senior or second-year graduate student, graduating December 2027 or May/August 2028.
• Pursuing a Bachelor’s degree in Information Systems, Library/Information Science, Business Administration or a related field.
• Exposure to Confluence, Jira and SharePoint is helpful but not required.
• Familiarity with Agile or Scrum concepts is a plus.
• No coding or scripting required.

Responsibilities

• Support the knowledge risk assessment by identifying domain owners, SMEs and single points of failure across ETS knowledge domains and document the baseline.
• Help pilot the lightweight knowledge capture standard by drafting or formatting a subset of knowledge assets identified in the risk assessment.
• Participate in readability validation of piloted knowledge assets by reviewing content as an external tester and logging gaps or unclear sections.
• Assist in organizing and tagging pilot knowledge assets to improve findability within governance principles.
• Track action items and maintain documentation for the quarterly risk assessment cadence with ETS team leads.
• Assist with compiling baseline metrics and meeting notes for annual measurement cycles.
• Track assigned work in Jira and participate in sprint ceremonies.
• Assist in other KM team activities as assigned.

Skills

Confluence

Jira

SharePoint

Microsoft Office

Agile

Education

Bachelor’s degree in Information Systems or related field

Tools

Confluence

Jira

SharePoint

Job description

OCC is seeking a Knowledge Management intern for the Chicago office to contribute to the ETS Knowledge Continuity project. You will audit existing documentation, identify knowledge at risk, and support day-to-day sprint work while gaining hands-on KM experience.

The role emphasizes structured interviews, tagging content, and collaborating with SMEs. Hybrid work expectations apply, with a focus on documentation accuracy and governance in a fast-paced financial services setting.