Knowledge & Enablement Architect (Remote)

Mercury Technologies, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 163,000 - 204,000; Full time

Job summary

Mercury is seeking a Knowledge & Enablement Lead on the Vendor Strategy team to own the frameworks and governance for risk operations documentation, learning, and proof of compliance as Mercury scales toward bank readiness.

This hybrid role spans knowledge management and training, leading a BPO-based content writers team, setting standards, and driving adoption across risk programs without a formal reporting line.

Qualifications

• 7–10+ years in knowledge management, enablement/L&D, or related roles.
• Experience in regulated or control-oriented environments.
• Hybrid knowledge-management and enablement skill set.
• Experience designing programs for BPO or outsourced teams.
• Experience leading a vendor-delivered group or pod.
• Track record of setting standards adopted beyond reporting lines.
• Strong systems thinking and practical operating models.
• Experience defining and reporting program metrics.
• Interest in applying AI to improve knowledge management.

Responsibilities

• Own the knowledge framework—architecture, versioning, last-published dates, and review cadence.
• Set policy and documentation standards for risk ops content.
• Govern adoption, quality, and audit readiness of the documentation estate.
• Manage the BPO content-writing team, priorities, feedback, and capability.
• Define enablement requirements for teams across risk programs without a direct reporting line.
• Architect training and certification for vendor delivery with milestone curricula.
• Define and report metrics showing program improvements and productivity gains.
• Enable cross-skilling across risk programs and staffing needs.

Skills

Knowledge management

Enablement/L&D

Operational training

Cross-functional influence

Team leadership

Systems thinking

Metrics & governance

AI in enablement

Tools

Guru

WorkRamp

Job description

Mercury is seeking a Knowledge & Enablement Lead on the Vendor Strategy team to own the frameworks and governance for risk operations documentation, learning, and proof of compliance as Mercury scales toward bank readiness.

This hybrid role spans knowledge management and training, leading a BPO-based content writers team, setting standards, and driving adoption across risk programs without a formal reporting line.