Knowledge & Enablement Lead, Risk Ops

Mercury; United States; On-site; USD 147,000 - 183,000; Full time

Benefits offered by this job

Equity (stock options/RSUs)

Competitive salary and benefits

Job summary

Mercury is seeking a Knowledge & Enablement Lead to own the frameworks and governance for how risk operations and BPO partners document, learn, and prove their work as we scale toward bank readiness.

The role blends knowledge management with training, setting standards, cadence, and adoption. You will manage a vendor-based content team and drive enablement across risk programs with a systems-first approach.

Qualifications

• 7–10+ years of knowledge management or enablement experience
• Experience in regulated environments
• Hybrid KM and enablement skill set
• Design knowledge, training, and certification for BPO
• Experience leading vendor-delivered teams
• Standards adoption across federated organizations
• Strong systems thinking and writing skills
• Metrics to show program impact
• Interest in AI for knowledge management

Responsibilities

• Own the knowledge framework and architecture
• Set policy, procedure, and documentation standards
• Govern adoption and quality of governance
• Partner with internal and BPO enablement teams
• Define enablement requirements across risk programs
• Architect training and certification system
• Instrument the function with metrics
• Enable cross-skilling across risk programs

Skills

Knowledge management

Enablement/L&D

Training design

Regulated industry

BPO operations

Cross-functional influence

Systems thinking

Writing skills

Metrics reporting

AI in knowledge mgmt

Tools

Guru

WorkRamp

Job description

Mercury is seeking a Knowledge & Enablement Lead to own the frameworks and governance for how risk operations and BPO partners document, learn, and prove their work as we scale toward bank readiness.

The role blends knowledge management with training, setting standards, cadence, and adoption. You will manage a vendor-based content team and drive enablement across risk programs with a systems-first approach.