Knowledge Analyst & Technical Writer

CACI International Inc; National Harbor (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

CACI International Inc is seeking a Knowledge Analyst/Technical Writer to join our technical operations team on a Department of Homeland Security contract. The Knowledge Analyst/Technical Writer will provide Knowledge Management and technical writing support to share information and produce high quality documentation for IT deployments and operational activities.

You will review, update, and organize existing documentation and capture content to create new materials for documentation related to

Qualifications

• Knowledge Management and technical writing support to share information and produce documentation.
• Experience reviewing, updating and organizing existing documentation for IT deployments and operations.

Responsibilities

• Establish relationships with functional department Subject Matter Experts to promote awareness of Knowledge Management initiatives
• Assist Engineering, End User Support (EUS) and Service Desk with knowledge sharing, including troubleshooting documentation
• Translate technical content into documentation for various media channels
• Collect, organize, and maintain content for Knowledge Repositories
• Disseminate knowledge resources
• Develop and maintain program specific documentation templates
• Participate in guidelines and standards for text and graphics
• Organize, write, edit, and produce documentation for backend consumption (Workflows, How-Tos, SOPs, User Guides)
• Perform periodic reviews to update documentation and propose improvements
• Capture understanding of products/services to translate into clear content
• Coordinate and implement quality-control activities for accuracy and compliance
• Ensure documentation complies with specifications and standards
• Define and monitor Knowledge Management metrics
• Support creation and editing of graphic content for program docs

Job description

CACI International Inc is seeking a Knowledge Analyst/Technical Writer to join our technical operations team on a Department of Homeland Security contract. The Knowledge Analyst/Technical Writer will provide Knowledge Management and technical writing support to share information and produce high quality documentation for IT deployments and operational activities.

You will review, update, and organize existing documentation and capture content to create new materials for documentation related to