Knowledge Management & Training Architect

CACI; National Harbor (MD); On-site; USD 110,000 - 150,000; Full time

Job summary

CACI is seeking a Knowledge Enablement Specialist to support a large IT program serving a federal government customer. You will enhance the customer’s knowledge management framework, lead knowledge article lifecycle management, and support technical training initiatives.

You will collaborate with authors, stakeholders, and internal teams to improve documentation quality, governance, and service delivery across a high-visibility environment.

Qualifications

• Bachelor’s degree with 10+ years of related experience or Master’s with 7+ years.
• Ability to obtain a DHS EOD clearance.
• Strong writing and documentation skills.
• Experience with Knowledge Management and training development.
• Proficiency with Microsoft 365 applications.

Responsibilities

• Develop and maintain knowledge management documentation, templates, workflows, and training support materials.
• Create, publish, and maintain knowledge articles per standards, taxonomy, and governance.
• Maintain master inventory of knowledge articles, metadata, and lifecycle status.
• Coordinate with authors and stakeholders to validate content and priorities.
• Draft communications regarding knowledge initiatives and content updates.
• Develop and maintain templates, standards, and reusable content components.
• Support design and maintenance of training materials including guides and job aids.
• Monitor knowledge management activities and report trends and opportunities.

Skills

Knowledge management

Technical writing

MS 365 applications

Analytical thinking

Cross-team collaboration

Education

Bachelor’s degree

Master’s degree

Tools

ServiceNow Knowledge Management

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Visio

SharePoint

Adobe Acrobat Pro

Job description

CACI is seeking a Knowledge Enablement Specialist to support a large IT program serving a federal government customer. You will enhance the customer’s knowledge management framework, lead knowledge article lifecycle management, and support technical training initiatives.

You will collaborate with authors, stakeholders, and internal teams to improve documentation quality, governance, and service delivery across a high-visibility environment.