Hybrid Tech Writer & Knowledge Manager

CACI International Inc; Maryland; Hybrid; USD 60,000 - 122,000; Full time

Job summary

CACI International Inc. seeks a Knowledge Analyst/Technical Writer to support the Department of Homeland Security. You will craft and organize documentation for IT deployments and operations, ensuring content is current and accessible across multiple media channels.

You will interview SMEs, maintain knowledge repositories, and develop templates and standards for text and graphics while collaborating with engineering and service desk teams.

Qualifications

• Ability to obtain DoD Security Clearance.
• Experience with Knowledge Management and KM methodologies (KCS).
• Proficient with SharePoint and MS Office suite.

Responsibilities

• Establish relationships with SMEs to promote KM initiatives.
• Translate technical content into clear documentation.
• Maintain content for Knowledge Repositories and SOPs.
• Create and edit Knowledge Articles, User Guides, and Manuals.
• Coordinate quality-control activities and ensure compliance with standards.

Skills

Knowledge Management

Technical Writing

Documentation

Education

Bachelor's degree or equivalent + 3 years experience

Tools

SharePoint

Adobe Acrobat Pro

MS Office (PowerPoint, Word, Excel, Visio)

ServiceNow

Job description

CACI International Inc. seeks a Knowledge Analyst/Technical Writer to support the Department of Homeland Security. You will craft and organize documentation for IT deployments and operations, ensuring content is current and accessible across multiple media channels.

You will interview SMEs, maintain knowledge repositories, and develop templates and standards for text and graphics while collaborating with engineering and service desk teams.