Kitchen Team Leader: Drive Sales & Customer Experience

Crate and Barrel; Richmond Heights (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Crate and Barrel is seeking a Team Leader – Kitchen to drive sales performance and store excellence. You will recruit, train, and mentor associates while leading, coaching, and developing the sales team on product knowledge and customer service.

You will also support store operations, events, and brand presentation, while ensuring a premier in-store experience and managing scheduling and performance feedback with the Store Leader.

Qualifications

• 1+ years customer service or retail leadership experience
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Demonstrated ability to execute and drive results
• Ability to work a full-time flexible schedule including nights, weekends, and holidays

Responsibilities

• Lead designated team and manage associate workload as determined with Store Leader
• Coach associates on performance and maintain visibility in department
• Train and develop associates on product knowledge, selling, and customer service
• Provide timely performance feedback to associates and share observations with Store Leader
• Partner with Store Leader to train on policies, procedures, and loss prevention
• Support all aspects of store operations, events, and activations
• Focus on driving sales as Leader On Duty (LOD) and monitor floor activity
• Communicate regularly with Store Leader on business results and feedback
• Ensure gracious, quick and efficient service to customers

Tools

Microsoft Office

Google Apps

Tablet devices

Job description

Crate and Barrel is seeking a Team Leader – Kitchen to drive sales performance and store excellence. You will recruit, train, and mentor associates while leading, coaching, and developing the sales team on product knowledge and customer service.

You will also support store operations, events, and brand presentation, while ensuring a premier in-store experience and managing scheduling and performance feedback with the Store Leader.