Kitchen & Bath Showroom Operations Specialist

Goodman Manufacturing; Holland, Northern (MI, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Goodman Manufacturing is seeking a Showroom Coordinator to bridge customer service with administrative and accounting functions. You will lead showroom operations, manage tracking systems, and ensure accurate processing of orders, invoices, and transfers.

You will train CSR teammates, coordinate vendor communications, and contribute to process improvements while maintaining showroom presentation standards across locations. The role requires proactive prioritization and strong Excel skills.

Qualifications

• Experience in showroom operations or customer service.
• Kitchen & bath or home improvement industry experience preferred.

Responsibilities

• Lead showroom operations with a professional and welcoming approach.
• Oversee lead and permit tracking systems and ensure timely updates.
• Manage Williams and showroom accounting processes with accuracy.
• Supervise point-of-sale procedures and petty cash reconciliation.
• Coordinate literature and sample ordering across vendors and locations.
• Approve vendor invoices and ensure discount deadlines are met.
• Maintain and audit purchase orders, sales orders, RMAs, debit memos, and branch transfers.
• Participate in and contribute to Coordinator-level conference calls.
• Train and support CSR team members on systems and procedures.
• Identify process improvements and collaborate with management to implement changes.
• Ensure showroom cleanliness and presentation standards are upheld.
• Perform additional projects and duties to support evolving business needs.

Skills

Excel reporting

ERP systems

CRM platforms

PO lifecycle

Vendor invoicing

Petty cash

Time management

Mentor juniors

Vendor communication

Cross-functional

Tools

Microsoft Office

Williams ERP

Job description

Goodman Manufacturing is seeking a Showroom Coordinator to bridge customer service with administrative and accounting functions. You will lead showroom operations, manage tracking systems, and ensure accurate processing of orders, invoices, and transfers.

You will train CSR teammates, coordinate vendor communications, and contribute to process improvements while maintaining showroom presentation standards across locations. The role requires proactive prioritization and strong Excel skills.