Showroom Sales Support

Fuse Specialty Appliances and Plumbing; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Fuse Specialty Appliances and Plumbing in Miami is seeking a Showroom Operations Coordinator to ensure every client interaction in the showroom runs flawlessly, from greeting to order completion. You will blend concierge customer service with back-office execution, scheduling design consultations, preparing quotes, entering orders, and coordinating deliveries.

In this role you will monitor open tasks so sales consultants can focus on closing deals, manage calls and emails, generate sales

Qualifications

• High-school diploma required.
• 2+ years in a customer support facing role.
• Proficient with CRM/ERP tools (HubSpot, E-Pass or similar), MS Office, and basic POS platforms.

Responsibilities

• Accurately enter sales orders into CRM/ERP systems.
• Assist with preparing sales-related documentation.
• Track and manage orders through delivery and installation processes.
• Manage incoming phone calls and emails, directing inquiries to the appropriate team members.
• Generate and analyze sales reports, providing insights to the sales and management teams.
• Communicate order status, delivery schedules, and any potential delays to relevant stakeholders.
• Support the sales team with administrative tasks, ensuring information flow and timely project completion.
• Perform all other related duties as assigned

Skills

CRM/ERP tools

MS Office

POS platforms

Education

High-school diploma

Tools

HubSpot

E-Pass

Job description

The Showroom Operations Coordinator ensures every client interaction inside the showroom runs flawlessly— from the first greeting through order completion. Acting as the sales team’s central hub, the role blends concierge-level customer service with meticulous back-office execution: scheduling design consultations, preparing quotes, entering orders, coordinating deliveries, and monitoring open tasks so sales consultants can focus on closing business.

KEY RESPONSIBILITIES:

• Accurately enter sales orders into the CRM/ERP systems.
• Assist with preparing sales-related documentation.
• Track and manage orders through delivery and installation processes.
• Manage incoming phone calls and emails, directing inquiries to the appropriate team members.
• Generate and analyze sales reports, providing key insights to the sales and management teams.
• Communicate order status, delivery schedules, and any potential delays to relevant stakeholders.
• Support the sales team with administrative tasks, ensuring information flow and timely project completion.
• Perform all other related duties as assigned

QUALIFICATIONS:

• High-school diploma required;
• 2+ years in a customer support facing role
• Proficient with CRM/ERP tools (HubSpot, E-Pass, or similar), MS Office (Excel & Outlook), and basic POS/payment platforms