Kitchen & Bath Coordinator

Goodman Manufacturing; Holland, Northern (MI, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Goodman Manufacturing is seeking a Showroom Coordinator to bridge customer service with administrative and accounting functions. You will lead showroom operations, manage tracking systems, and ensure accurate processing of orders, invoices, and transfers.

You will train CSR teammates, coordinate vendor communications, and contribute to process improvements while maintaining showroom presentation standards across locations. The role requires proactive prioritization and strong Excel skills.

Qualifications

• Experience in showroom operations or customer service.
• Kitchen & bath or home improvement industry experience preferred.

Responsibilities

• Lead showroom operations with a professional and welcoming approach.
• Oversee lead and permit tracking systems and ensure timely updates.
• Manage Williams and showroom accounting processes with accuracy.
• Supervise point-of-sale procedures and petty cash reconciliation.
• Coordinate literature and sample ordering across vendors and locations.
• Approve vendor invoices and ensure discount deadlines are met.
• Maintain and audit purchase orders, sales orders, RMAs, debit memos, and branch transfers.
• Participate in and contribute to Coordinator-level conference calls.
• Train and support CSR team members on systems and procedures.
• Identify process improvements and collaborate with management to implement changes.
• Ensure showroom cleanliness and presentation standards are upheld.
• Perform additional projects and duties to support evolving business needs.

Skills

Excel reporting

ERP systems

CRM platforms

PO lifecycle

Vendor invoicing

Petty cash

Time management

Mentor juniors

Vendor communication

Cross-functional

Tools

Microsoft Office

Williams ERP

Job description

The Showroom Coordinator serves as a key operational support within the showroom, bridging customer service with administrative and accounting functions. This role oversees process execution, vendor coordination, and system accuracy, while mentoring CSRs and ensuring compliance with company standards. The coordinator is expected to take initiative, manage priorities, and contribute to strategic improvements.

Position Responsibilities

May include:

• Lead showroom operations with a professional and welcoming approach
• Oversee lead and permit tracking systems and ensure timely updates
• Manage Williams and showroom accounting processes with accuracy
• Supervise point-of-sale procedures and petty cash reconciliation
• Coordinate literature and sample ordering across vendors and locations
• Approve vendor invoices and ensure discount deadlines are met
• Maintain and audit purchase orders, sales orders, RMAs, debit memos, and branch transfers
• Participate in and contribute to Coordinator-level conference calls
• Train and support CSR team members on systems and procedures
• Identify process improvements and collaborate with management to implement changes
• Ensure showroom cleanliness and presentation standards are upheld
• Perform additional projects and duties to support evolving business needs

Knowledge & Skills

• Proficiency in Microsoft Office (Excel for reporting, Outlook for scheduling)
• Experience with ERP systems (e.g., Williams) and CRM platforms
• Strong understanding of purchase order lifecycle, RMAs, debit memos, and vendor invoicing
• Ability to train and mentor junior staff in operational procedures
• Skilled in reconciling petty cash and managing showroom accounting processes
• Excellent time management and prioritization skills
• Strong written communication for vendor correspondence and internal reporting
• Ability to identify process inefficiencies and recommend improvements
• Experience coordinating literature and sample orders across multiple vendors
• Comfortable participating in cross-functional meetings and conference calls
• Experience in kitchen & bath or home improvement industry preferred

Experience

• Customer service or showroom operations experience desired
• Experience in kitchen & bath or home improvement industry preferred

People Management

No

Physical Requirements / Work Environment

• Must be able to sit and operate a computer and phone for extended periods of time
• Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.