Kiosk Tech Support Agent – 24/7 Shifts

ecoATM | Gazelle; San Diego (CA); Vor Ort; USD 26.000 - 30.000; Vollzeit

Zusammenfassung

ecoATM | Gazelle is seeking a Technical Support Agent to provide frontline kiosk technical support to field operations teams and customers via phone or our ticketing system. You will be the first contact for kiosk issues and will troubleshoot hardware, software and machine-related problems.

We value dependable problem-solvers with strong customer service skills, the ability to work independently within defined processes, and flexibility to cover days, nights, weekends and holidays as our

Qualifikationen

• High school diploma or GED required; technical certification preferred.
• 3+ years of experience troubleshooting or repairing robotics, complex machinery or kiosk technology.
• Call center experience preferred.
• Experience with ticketing software and technical documentation preferred.

Aufgaben

• Resolve kiosk issues via ticketing system or phone to frontline support.
• Perform in-depth technical troubleshooting of hardware and software.
• Provide feedback and follow-up; escalate unresolved issues.
• Document and monitor problems to ensure timely resolution.
• Perform other duties as delegated by leadership.
• Schedule flexibility to cover days, nights, weekends, and holidays.

Kenntnisse

Customer service

Troubleshooting

Time management

Independence

Microsoft Windows

iOS & Android knowledge

Ausbildung

High school diploma or GED

Technical certification preferred

Tools

Ticketing software

Jobbeschreibung

ecoATM | Gazelle is seeking a Technical Support Agent to provide frontline kiosk technical support to field operations teams and customers via phone or our ticketing system. You will be the first contact for kiosk issues and will troubleshoot hardware, software and machine-related problems.

We value dependable problem-solvers with strong customer service skills, the ability to work independently within defined processes, and flexibility to cover days, nights, weekends and holidays as our